Darci Henkens
Iowa City,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Server
Basta Pizzeria Ristorante
Iowa City, IA
08.2023 - Current
- Cultivated warm relationships with regular customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Janitorial Staff Member
Ecocare Supply
Iowa City, IA
04.2023 - 07.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Server
Olive Garden - Darden Restaurants
Coralville, IA
09.2020 - 04.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Dock Hand and Office Attendant
Sunset Marina
Rock Island, IL
06.2020 - 08.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
Server Assistant
The Tangled Wood
Bettendorf, IA
06.2018 - 08.2020
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
Customer Service Associate
Whiteys Ice Cream Parlor
Davenport, IA
07.2016 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Arts - Psychology And Criminology
University of Iowa
Iowa City, IA12.2023
Associate of Arts - General Studies
Eastern Iowa Community College District
Davenport, IA05.2020
High School Diploma -
Davenport North High School
Davenport, IA05.2020
Skills
- Working under pressure
- Time management
- Goal driven
- Collaboration
- Active listening
- Organization
- Attention to detail
- Problem solving
- Critical thinking
- Customer service
Timeline
Server
Basta Pizzeria Ristorante
08.2023 - Current
Janitorial Staff Member
Ecocare Supply
04.2023 - 07.2023
Server
Olive Garden - Darden Restaurants
09.2020 - 04.2023
Dock Hand and Office Attendant
Sunset Marina
06.2020 - 08.2020
Server Assistant
The Tangled Wood
06.2018 - 08.2020
Customer Service Associate
Whiteys Ice Cream Parlor
07.2016 - 10.2018
Bachelor of Arts - Psychology And Criminology
University of Iowa
Associate of Arts - General Studies
Eastern Iowa Community College District
High School Diploma -
Davenport North High School