Darci Henkens
Iowa City,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Server
Basta Pizzeria Ristorante
08.2023 - Current
- Cultivated warm relationships with regular customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Janitorial Staff Member
Ecocare Supply
04.2023 - 07.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Server
Olive Garden - Darden Restaurants
09.2020 - 04.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Dock Hand and Office Attendant
Sunset Marina
06.2020 - 08.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
Server Assistant
The Tangled Wood
06.2018 - 08.2020
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
Customer Service Associate
Whiteys Ice Cream Parlor
07.2016 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Arts - Psychology And Criminology
University of Iowa
Iowa City, IA12.2023
Associate of Arts - General Studies
Eastern Iowa Community College District
Davenport, IA05.2020
High School Diploma -
Davenport North High School
Davenport, IA05.2020
Skills
- Working under pressure
- Time management
- Goal driven
- Collaboration
- Active listening
- Organization
- Attention to detail
- Problem solving
- Critical thinking
- Customer service
Timeline
Server
Basta Pizzeria Ristorante
08.2023 - Current
Janitorial Staff Member
Ecocare Supply
04.2023 - 07.2023
Server
Olive Garden - Darden Restaurants
09.2020 - 04.2023
Dock Hand and Office Attendant
Sunset Marina
06.2020 - 08.2020
Server Assistant
The Tangled Wood
06.2018 - 08.2020
Customer Service Associate
Whiteys Ice Cream Parlor
07.2016 - 10.2018
Bachelor of Arts - Psychology And Criminology
University of Iowa
Associate of Arts - General Studies
Eastern Iowa Community College District
High School Diploma -
Davenport North High School
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