Darci McClung
Logan,WV
Summary
Accomplished Substance Abuse Prevention Coordinator with a proven track record at Step By Step, Inc., excelling in individual counseling and strategic partnerships. Expert in engaging youth and leveraging motivational interviewing to achieve significant client progress. Skilled in creating impactful treatment plans and fostering family support, ensuring comprehensive client care and resource connection. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Substance Abuse Prevention Coordinator
Step By Step, Inc.
Logan, WV
08.2022 - 04.2024
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Facilitated group and individual therapy in outpatient setting.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Coordinated care with other professionals to provide clients with comprehensive support.
Owner/Operator
Embellished Boutique
Chapmanville, WV
11.2013 - 05.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Prepared annual budgets with controls to prevent overages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
- Logged reports, expenses, receipts, and sales in company database.
- Trained and mentored new sales representatives.
- Generated new leads through networking and attending industry events.
- Accomplished multiple tasks within established timeframes.
- Scanned documents and saved in database to keep records of essential organizational information.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Created spreadsheets for more efficient recordkeeping.
- Used computer software to store and retrieve data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
High School Diploma -
Chapmanville High School
Chapmanville, WV05.2002
Skills
- Youth engagement
- Data Collection
- Individual Counseling
- Motivational Interviewing
- Family Support
- Strategic Partnerships
- Small business operations
- Planning and execution
- Vendor Relations
- Business management and development
- Budget Management
- Staff hiring
- Negotiation
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Direct Sales
- Records Organization and Management
Timeline
Substance Abuse Prevention Coordinator
Step By Step, Inc.
08.2022 - 04.2024
Owner/Operator
Embellished Boutique
11.2013 - 05.2022
High School Diploma -
Chapmanville High School