Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darci Nuzzo

Land O' Lakes,FL

Summary

With over 14 years of diverse experience in property management, the travel industry is well known to me. A dynamic and results driven professional with a proven track record in driving growt and improving operational efficiency across various sectors. I strive to make a positive impact wherever I go. Seeking a company where I can plant myself long term, that has opportunity for professional growth, where I can thrive and truly blossom.

Overview

12
12
years of professional experience

Work History

Front Desk Manager

Florida Lifestyle Vacation Rentals
02.2025 - Current
  • Supervised front desk operations, ensuring high levels of guest satisfaction and efficient customer service delivery.
  • Implemented enhanced check-in/check-out processes to streamline guest experiences and reduce wait times.
  • Developed and maintained strong relationships with clients, addressing concerns to foster loyalty and repeat business.
  • Collaborated with management on strategic marketing and advertising ideas to increase occupancy rate.

Transfer Department

Caribbean Resort Management
10.2018 - 05.2021
  • Completed estoppels and ownership transfers, streamlining property management processes.
  • Utilized TimeshareWare for efficient account management, optimizing the most current ownership accuracy.
  • Managed comprehensive transfer operations, processing ownership documents and estoppels while maintaining meticulous records in TimeshareWare system.
  • Streamlined financial operations by processing payments, managing billing cycles, and reconciling accounts while ensuring accuracy in all transactions.
  • Enhanced operational efficiency by implementing improved documentation processes and maintaining organized filing systems for ownership transfers.
  • Coordinated with multiple departments to facilitate smooth ownership transitions while ensuring compliance with resort management protocols.

Reservationist

L&M Solutions
03.2013 - 10.2018
  • Managed reservations, enhancing client satisfaction through efficient service.
  • Answered phones, processed payments, and ensured accuracy while providing a positive booking experience to clients.
  • Resolved booking issues, ensuring smooth client interactions.
  • Delivered personalized customer service, improving client loyalty.
  • Managed multi-line phone system and streamlined reservation processes while maintaining detailed guest records and coordinating with front desk staff.
  • Provided exceptional customer service by handling inquiries professionally, resolving scheduling conflicts, and ensuring smooth booking experiences.
  • Implemented structured booking protocols and monitored reservation patterns to maximize occupancy rates and improve resource allocation.

Education

Associates in Science -

Rutgers University
New Brunswick, NJ
01.2012

High School Diploma - General

Seminole High School
Seminole, FL
01.2007

Skills

  • Experienced in Microsoft Office
  • Customer service/Hospitality service expertise
  • Time management
  • Property tours
  • Oral and written communications
  • Guest relations
  • Conflict management
  • Marketing
  • Reservations management
  • Multi-line phone systems
  • Computer reservations systems
  • Payment processing

Timeline

Front Desk Manager

Florida Lifestyle Vacation Rentals
02.2025 - Current

Transfer Department

Caribbean Resort Management
10.2018 - 05.2021

Reservationist

L&M Solutions
03.2013 - 10.2018

High School Diploma - General

Seminole High School

Associates in Science -

Rutgers University

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