Darcia A Assanah
Plainsboro,New Jersey
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance.
Overview
15
15
years of professional experience
Work History
AREA MANAGER
AMAZON
07.2022 - Current
- Lead and developed a team of associates to ensure the highest level of customer service, safety, and productivity
- Developed strategies to improve operational processes and increase efficiency
- Monitored performance metrics and took corrective action when needed
- Ensured compliance with all company policies and procedures were enforced
- Managed daily operations including staffing, scheduling, inventory management, and budgeting
- Exercised sound judgment, ensuring that progress and KPI targets were worked towards and were met
- Lead and developed my own team of over 70 Amazon associates, having one of the main focuses on motivating, mentoring, and coaching my team
- Made safety improvements from 5% to 20% in process paths which were implemented throughout the department.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Learning and Development Trainer
Amazon
04.2018 - 07.2022
- Developed day 1 associates in safety, quality, standard work and productivity in AFE and Singles to be able to labor share them in other department simultaneously totally 20 new associates monthly
- Trained and mentored over 50 new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Created and oversaw new hire training programs for operations.
- Developed lesson plans, instructional materials and written practice tests for training and re-training courses.
- Designed and delivered web-based, self-directed learning materials.
- Used knets to design training for new employees and increase company retention and productivity rate 15%.
- Formulate a check and balance on associates on standard work in given path whilst giving correction for improvement.
- Trained and mentored 30 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
Assistant Manager
Guyana Power INC
08.2014 - 08.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
CUSTOMER SERVICE ANALYST
GUYANA WATER INC
08.2008 - 08.2014
- Performed Research and Analysis on customer’s data, observe market trend and report to get a clear picture of department’s operations and provide insight to improve company’s profit margin and sales
- Developed Analysis, conduct research while providing the department with process and sales improvement with marketing teams, management to develop and implement plans
- Developed employees in new processes and strategies to help with process or sales improvement initiatives, customer satisfaction strategy and ways to produce larger profits.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Administrative Management
University of Guyana
Guyana2020
Certificate - Project Management
Google Certificate
2023
Financial Accounting, Economics, Project Management, Human resource Management -
Skills
- Planning and documentation
- Quality control
- Adaptability
- Time Management
- Team Development
- Critical Thinking
- Decision making
- Corrective actions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 70 staff members.
- Documented and resolved safety related issue which led to implementation of updates safety procedures.
Timeline
AREA MANAGER
AMAZON
07.2022 - Current
Learning and Development Trainer
Amazon
04.2018 - 07.2022
Assistant Manager
Guyana Power INC
08.2014 - 08.2016
CUSTOMER SERVICE ANALYST
GUYANA WATER INC
08.2008 - 08.2014
Bachelor of Arts - Administrative Management
University of Guyana
Certificate - Project Management
Google Certificate