Darcie Bennion
General Manager
St. George,UT
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing sales and experience. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.. Business-driven General Manager with more than 5 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in Word and Excell. Ambitious and results-oriented General Manager with over 5 years of experience, creating strategic alliances with organizational leaders to effectively align with and support growth within the company. Progress-driven planner adept at building and retaining high-performing teams. Waitress with over 15 years of successful experience in customer service and management training. Recognized consistently for performance excellence and contributions to success in the restaurant industry. Strengths in speed of service and growth in sales backed by training in restaurant management. Experienced General Manager with over 5 years of experience in Food and beverage. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
General Manager
Tropical Smoothie Cafe
St. George, UT
07.2020 - Current
- Increased revenue streams by reducing costs, managing schedules and performing and analyzing weekly inventory
- Hire, train, develop and coach hourly team members.
- Maintain proper employee records, documentation, food handler permits, temperature logs, and management serve safes
- Foster a safe work environment by following safety guidelines
- Follows all cash handling procedures to minimize all cash shortages, ensures cash is deposited into the bank daily.
- Overseeing daily business operations
- Respond efficiently and accurately to customer complaints
- Manage financial reports and maintain a profitable business through the use of P&L statements
- Strong team-leadership, built team of customer focused employees
- Swiftly resolving employee concerns with a thoughtful approach
- Celebrating team success and coaching for better performance
Waitress
Xetava Gardens Cafe
Ivins, UT
01.2018 - 07.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings
- Used cash registers and credit card machines to cash out customers, handling average sale of $100 per table.
- Upsold all specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Pre-bussed and reset all tables per shift, working efficiently to keep dining room and work areas clean.
- Always made guest feel welcomed, appreciated, along with always being very attentive to the customers needs, want and concerns
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Checked identification to enforce age regulations for alcoholic beverages.
Waitress/Bartender Shift Manager
Hanks Riverwalk Grill
St George, UT
01.2014 - 05.2018
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Recorded inventory sales into organization's weekly income report.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with Sun River Residents through continual communication and treating them with respect
Bartender
Porters Smokehouse And Grill
Springdale, UT
06.2016 - 01.2018
- Poured and prepared mixed drinks for all servers waiting on customers in the restaurant, restaurant sales were always $10,000 or more daily
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Generated higher ticket averages by training all employees on suggestive up-selling techniques.
- Set up glassware, liquor and other necessary supplies for special events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained accurate cash drawer
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Education
High School Diploma -
Prince George High School
Prince George, VA 09.1996 - 05.2000
No Degree - Business Law
Lansing Community College
Lansing, MI 09.2000 - 10.2001
Skills
Performance improvement
undefinedTimeline
General Manager
Tropical Smoothie Cafe
07.2020 - Current
Waitress
Xetava Gardens Cafe
01.2018 - 07.2020
Bartender
Porters Smokehouse And Grill
06.2016 - 01.2018
Waitress/Bartender Shift Manager
Hanks Riverwalk Grill
01.2014 - 05.2018
No Degree - Business Law
Lansing Community College
09.2000 - 10.2001
High School Diploma -
Prince George High School
09.1996 - 05.2000
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