Darcie Bennion
Saint George
Summary
Motivated and detail-oriented professional seeking opportunities with a growth-focused organization. Quick learner and highly adaptable, thriving on acquiring new knowledge and skills. Committed to supporting organizational objectives with strong loyalty, high moral standards, and impeccable ethics, aiming for a long-term career to establish lasting roots. Currently pursuing a Bachelor's Degree in Business Management with an emphasis at Utah State University. Proven strengths in customer service and relationship management, open to relocation to Saint George, UT.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mixer Operator
Litehouse Foods, Inc.
10.2023 - Current
- Operate mixing equipment to ensure precise ingredient blending and product consistency.
- Monitor production processes, adjusting parameters to maintain quality standards.
- Collaborate with the quality assurance team to conduct regular product testing and evaluations.
- Train new operators on equipment usage and safety protocols, enhancing team efficiency.
- Implement process improvements that streamlined operations and reduced waste in production.
- Ensure compliance with safety regulations and company policies throughout operational activities.
- Comply with all company policies regarding food safety and sanitation, ensuring the production of high-quality, safe products for consumers.
Quality Lab Technician
Litehouse Foods, Inc.
07.2022 - Current
- Conducted quality control tests to ensure product compliance with safety standards.
- Analyzed laboratory results to identify trends and recommend process improvements.
- Maintained and calibrated laboratory equipment to ensure accuracy in testing procedures.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Maintained a safe work environment by adhering to safety protocols and proper handling of hazardous materials during laboratory procedures.
- Conducted routine calibration of analytical instruments for optimal accuracy and precision in test results.
- Supported continuous improvement initiatives by participating in quality audits, identifying areas of concern, and implementing corrective actions.
Event Bartender
Entrada
09.2021 - 07.2023
- Managed bar setup and breakdown for events, ensuring efficient workflow and organization.
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
Front Office Manager
Beauty Restored
10.2021 - 12.2022
- Oversaw daily front office operations, ensuring seamless guest experiences and efficient service delivery.
- Resolved customer complaints swiftly, enhancing guest satisfaction and fostering long-term relationships.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
Manager
Red Mountain Resort
07.2020 - 09.2021
- Led operational strategies to enhance guest satisfaction and optimize service delivery.
- Developed training programs for staff, improving performance and fostering team collaboration.
- Implemented process improvements that reduced response times for guest inquiries and requests.
- Oversaw daily operations, ensuring compliance with safety standards and quality protocols.
- Analyzed guest feedback to drive service enhancements and operational adjustments.
- Mentored junior managers, enhancing leadership skills and promoting a culture of excellence within the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
General Manager
Tropical Smoothie Cafe
01.2018 - 07.2020
- Led operational strategies to enhance customer satisfaction and increase repeat business.
- Oversaw daily operations, ensuring adherence to health and safety regulations and company standards.
- Mentored team members, fostering a positive work environment focused on professional growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
No Degree - Business Management
Utah State University
Logan, UT01-2029
General Diploma - High school diploma or GED
Prince George High School
Prince George, VA05.2000
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Billing
- Relationship building
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
Certification
- Food Handler Certification
- Driver's License
- ServSafe qualified
- DABC certified
Timeline
Mixer Operator
Litehouse Foods, Inc.
10.2023 - Current
Quality Lab Technician
Litehouse Foods, Inc.
07.2022 - Current
Front Office Manager
Beauty Restored
10.2021 - 12.2022
Event Bartender
Entrada
09.2021 - 07.2023
Manager
Red Mountain Resort
07.2020 - 09.2021
General Manager
Tropical Smoothie Cafe
01.2018 - 07.2020
General Diploma - High school diploma or GED
Prince George High School
No Degree - Business Management
Utah State University