Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darcie Hargis

Fort Lauderdale

Summary

Dynamic manager with a proven track record at The Christmas Palace, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in team leadership and inventory management, I foster a productive work environment while mentoring staff for career growth. Achieved significant improvements in service delivery and operational efficiency.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8
years of professional experience

Work History

Manager

The Christmas Palace
10.2020 - 04.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Property Management Assistant

Short Stay Florida
07.2018 - 10.2020
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Assistant Manager

Dollar General
06.2017 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

High School Diploma -

Muncie Central
Muncie, IN
01-2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Goal setting
  • Task delegation
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Customer relationship management (CRM)
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Negotiation
  • Expectation setting
  • Coaching and mentoring
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Attention to detail
  • Excellent communication
  • Multitasking Abilities
  • Team development
  • Hiring and training
  • Managing operations and efficiency

Timeline

Manager

The Christmas Palace
10.2020 - 04.2025

Property Management Assistant

Short Stay Florida
07.2018 - 10.2020

Assistant Manager

Dollar General
06.2017 - 08.2019

High School Diploma -

Muncie Central

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Darcie Hargis