Darcie-Mae Johnson
Melbourne,FL
Summary
Dedicated food and beverage server with strong customer service skills, effective communication, and team collaboration. Committed to delivering exceptional dining experiences and training staff to uphold service standards.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
Marker 99 Restaurant and Lounge
Melbourne, FL
02.2024 - Current
- Delivered exceptional customer service in fast-paced dining environments.
- Efficiently managed food and beverage orders for diverse clientele.
- Trained new staff on restaurant procedures and service standards.
- Acquired expertise in beer and wine, pour measurements, along with cocktail recipes.
- Maintained cleanliness and organization of dining and service areas.
Server
The Fat Donkey Dessert Shop
Indian Harbour Beach, FL
01.2023 - 08.2024
- Provided exceptional customer service in a fast-paced dessert shop environment.
- Assisted customers with menu selections and dietary restrictions.
- Processed customer orders accurately using point-of-sale system.
- Handled cash transactions and reconciled daily sales reports efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Retail Sales Associate
Spirit Halloween LLC
Viera, FL
10.2022 - 11.2022
- Assisted customers in selecting costumes and accessories during peak shopping seasons.
- Operated point-of-sale system for processing transactions and handling cash accurately.
- Maintained visual merchandising standards to enhance product presentation and appeal.
Store Associate
Panera Bread
Indian Harbour Beach, FL
06.2022 - 10.2022
- Addressed customer inquiries and resolved issues promptly.
- Ensured the cleanliness and tidiness of the store.
- Stocked supplies and organized inventory for optimal performance.
- Maintained cleanliness of dining and food preparation areas.
- Prepared a variety of hot and cold beverages for customers. and prepped backup.
Restaurant Hostess
Masa Taqueria y Cantina
Indian Harbour beach, FL
05.2021 - 06.2022
- Seated guests and managed reservations to optimize dining flow.
- Provided attentive service to customers in person and over the phone.
- Identified customer needs promptly for enhanced satisfaction.
- Answered phones and processed to-go orders, ensuring timely service.
- Prepared to-go orders by assembling food items and packaging them efficiently.
- cleaned bathrooms and bussed tables
Education
High School Diploma -
Viera High School
Viera, FL05-2024
Associate of Arts - Forensic Psychology
Eastern Florida State College
Cocoa, FL08-2026
Skills
- POS system operation
- Food running
- Safe food handling
- Bar menu memorization
- Menu recommendations
- Customer service
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Visual presentation
Timeline
Food and Beverage Server
Marker 99 Restaurant and Lounge
02.2024 - Current
Server
The Fat Donkey Dessert Shop
01.2023 - 08.2024
Retail Sales Associate
Spirit Halloween LLC
10.2022 - 11.2022
Store Associate
Panera Bread
06.2022 - 10.2022
Restaurant Hostess
Masa Taqueria y Cantina
05.2021 - 06.2022
High School Diploma -
Viera High School
Associate of Arts - Forensic Psychology
Eastern Florida State College