Darcie Martin
Boise,ID
Summary
Experienced professional with a strong background in administrative tasks, dedicated to optimizing operational efficiency. Proficient in scheduling, document management, and providing exceptional customer service. A team player who easily adapts to new environments and is driven by achieving tangible results. Recognized for dependability, excellent communication skills, and consistently finding effective solutions to complex problems.
Overview
13
13
years of professional experience
Work History
Estimator
Puroclean of West Boise
01.2024 - Current
- Answering phones and directing phone calls,
- Assisting and answering questions in regards to jobs, bills, insurance, etc
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Negotiating settlements with insurance
- Expedited insurance claim processing, meticulously verifying patient information for accuracy.
- Filing forms, documents, folders, etc into employer database and insurance database
Claims Field Adjuster
Liberty Mutual
06.2022 - 08.2023
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Office Manager
Pioneer Pool and Spa, Inc.
06.2020 - 01.2023
- Overseeing phone calls, emails, marketing software
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managing vendor accounts, and payments
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Critical Systems Inc
08.2017 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Regularly communicated with clients regarding repair status updates, fostering trust and maintaining positive relationships.
- Enhanced customer satisfaction by efficiently managing repair requests and coordinating with technicians.
Server Assistant
The Curb Bar and Grill
03.2017 - 09.2017
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Provided attentive service and proactively assessed guest needs.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Front Desk Chiropractic Assistant
Better Life Chiropractic
01.2014 - 03.2017
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Increased patient retention through exceptional customer service and follow-up communications.
Visual and Merchandising Associate
Sports Authority
04.2013 - 03.2014
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Inspected merchandise for quality and arranged proper display location on floor.
- Stocked shelves to match planogram images and instructions.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Improved product visibility by creating eye-catching merchandise displays.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
Apparel Specialist
Shopko Inc.
05.2012 - 04.2013
- Optimized floor space utilization with creative merchandising techniques that showcased products effectively.
- Assisted store management team with general supervision in assigned department and other areas of store.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
Education
High School Diploma -
New Palestine High School
New Palestine, IN05-2011
Skills
- Estimate preparation
- Estimating software
- Data entry
- Computer skills
- Microsoft Word
- Microsoft Excel
- Customer relations
- Documentation and recordkeeping
Timeline
Estimator
Puroclean of West Boise
01.2024 - Current
Claims Field Adjuster
Liberty Mutual
06.2022 - 08.2023
Office Manager
Pioneer Pool and Spa, Inc.
06.2020 - 01.2023
Customer Service Representative
Critical Systems Inc
08.2017 - 05.2020
Server Assistant
The Curb Bar and Grill
03.2017 - 09.2017
Front Desk Chiropractic Assistant
Better Life Chiropractic
01.2014 - 03.2017
Visual and Merchandising Associate
Sports Authority
04.2013 - 03.2014
Apparel Specialist
Shopko Inc.
05.2012 - 04.2013
High School Diploma -
New Palestine High School
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