Darcie Norton
Reedsport,OR
Summary
Dedicated mental health professional with a background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention, and education to reduce the impact of severe issues and their recurrence. Collaborate with multidisciplinary teams to create solid support networks for client needs.
Overview
22
22
years of professional experience
Work History
Certified Ophthalmologic Assistant
Intermountain Eye Centers
Boise, ID
01.2015 - 08.2021
- Assisted ophthalmologists with patient care and examinations, including taking medical histories and administering visual acuity tests.
- Performed diagnostic tests, such as tonometry and retinal photography.
- Provided patient education on eye health topics and disease prevention.
- Ordered contact lenses, eyeglasses, and other optical supplies.
Certified Ophthalmic Assistant
Eye Associates
Caldwell, ID
03.2009 - 01.2015
- Assisted ophthalmologists with patient care and examinations, including taking medical histories and administering visual acuity tests.
- Performed diagnostic tests, such as tonometry and retinal photography.
- Provided patient education on eye health topics and disease prevention.
- Ordered contact lenses, eyeglasses, and other optical supplies.
Ophthalmologist Assistant
North Idaho Eye Institute
Coeur D'Alene, ID
09.2006 - 02.2009
- Assisted ophthalmologists with patient care and examinations, including taking medical histories and administering visual acuity tests.
- Performed diagnostic tests, such as tonometry and retinal photography.
- Provided patient education on eye health topics and disease prevention.
- Ordered contact lenses, eyeglasses, and other optical supplies.
Ophthalmology Surgical Coordinator
Intermountain Eye Centers
Nampa, ID
10.2004 - 07.2006
- Coordinated and scheduled patient appointments, surgeries, and follow up visits with ophthalmologists.
- Ensured that all medical records were accurately maintained and updated in accordance with HIPAA regulations.
- Provided assistance to patients in completing insurance paperwork for reimbursement of services.
- Organized pre-operative testing for surgical patients including laboratory tests and imaging studies.
- Prepared the operating room for each surgery by ensuring proper sterile technique was followed.
- Assisted the surgeon during operations by providing instruments, supplies, or other items as needed.
- Maintained inventory of medical equipment and supplies necessary for surgical procedures.
- Conducted post-operative evaluations with patients to ensure a successful recovery from surgery.
- Advised patients on post-operative care instructions such as medications, activity restrictions.
- Collaborated with anesthesia staff to ensure safe administration of sedation and anesthesia medications.
- Compiled data regarding patient outcomes which was used to improve quality control measures.
- Monitored patient vital signs throughout procedure to detect any adverse reactions.
- Managed communication between surgeons, nurses, anesthesiologists and other healthcare personnel.
- Reviewed physician orders to ensure accuracy prior to ordering medications or treatments.
- Provided education about eye conditions, treatments options, and available resources to patients.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Performed administrative tasks such as filing documents or maintaining patient databases.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled follow-up appointments as designated by physician.
- Checked patient insurance and collected pre-authorizations from providers.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Worked with operating facilities to schedule procedures on behalf of the retina specialist Dr. Harf.
- Distributed treatment and procedural information to patients.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Located scheduling barriers and implemented appropriate solutions.
- Managed patient check-in and check-out procedures and processed payments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
Correctional Officer
Idaho Dept of Corrections
Kuna, ID
03.2004 - 08.2004
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Served meals and dispensed medications to inmates.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Used appropriate means to discipline prisoners.
- Took prisoners into custody and escorted to locations within and outside facility.
Ophthalmologist Assistant
Intermountain Eye Centers
Boise, ID
09.1999 - 02.2004
- Assisted ophthalmologists with patient care and examinations, including taking medical histories and administering visual acuity tests.
- Performed diagnostic tests, such as tonometry and retinal photography.
- Provided patient education on eye health topics and disease prevention.
- Ordered contact lenses, eyeglasses, and other optical supplies.
- Managed inventory of equipment and supplies used in the office or clinic setting.
- Participated in clinical trials involving new drugs or devices related to ophthalmology.
- Developed patient education materials about various eye diseases and conditions.
- Assisted with billing processes for insurance companies and third-party payers.
- Provided support services to ensure smooth workflow within the office.
- Communicated effectively with patients regarding their diagnosis and treatment plan.
- Maintained a clean work area by sterilizing instruments after each use.
- Attended continuing education seminars to stay up-to-date on best practices in ophthalmology.
- Processed incoming referrals from primary care physicians or other sources.
- Worked collaboratively with other healthcare professionals to provide optimal care to patients.
- Prepared patients and administered basic eye exam tests.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Interacted with eye care providers to facilitate patient treatment goals.
- Advised patients on ocular medications, dressings and contact lenses.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Communicated with patients to obtain and document medical histories.
- Documented patient care by charting patient condition and treatment in records.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Scheduling Abilities
- Calendar Management
- Employee Motivation And Discipline
- Staff Motivation
- Data Entry
- Staff Coordination
- Classroom Restocking
- Outstanding Phone Etiquette
- Team Analysis
- Basic Mathematics
- Client Engagement
- Health And Safety Compliance
- Records Management
- Patient Assessments
- Inventory Ordering
- Behavior Modeling
- Planning And Execution
- Patient Scheduling
- Understanding Of Human Resources
- Inventory Supplies
- Issue Resolution
- Data Gathering
- Team Operations
- Calm Demeanor
- Documentation
- Practice Management
- Order Fulfillment
- Excellent Hand-Eye Coordination
- File Management
- Relationship Building And Networking
- Dedicated Team Player
- Discipline Management
- Document Retrieval
- Professional And Mature
- Schedule And Calendar Management
- Valid Driver'S License
Timeline
Certified Ophthalmologic Assistant
Intermountain Eye Centers
01.2015 - 08.2021
Certified Ophthalmic Assistant
Eye Associates
03.2009 - 01.2015
Ophthalmologist Assistant
North Idaho Eye Institute
09.2006 - 02.2009
Ophthalmology Surgical Coordinator
Intermountain Eye Centers
10.2004 - 07.2006
Correctional Officer
Idaho Dept of Corrections
03.2004 - 08.2004
Ophthalmologist Assistant
Intermountain Eye Centers
09.1999 - 02.2004
Bachelor of Arts - Psychology
Southern New Hampshire University
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