Darcie Quinn
Melbourne,FL
Summary
Dynamic and passionate Manager with a proven track record of building and motivating high-performing teams. I have extensive experience in employee development, fostering a company culture that encourages questions, concerns, and new ideas from staff members. I am committed to creating a positive work environment that supports innovation and collaboration while supporting company goals and initiatives.
Overview
15
15
years of professional experience
Work History
Associate Supervisor - Microsoft CSP Soppport
TechSoup Global
11.2015 - Current
- Recruited, trained and supervised new employees.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Audited customer account information to identify issues and develop solutions.
Store Manager
Pier 1 Imports
San Francisco
10.2008 - 10.2011
- Managed Team to deliver profitable results in a high volume, active selling environment
- Drove success through strong leadership and continuous training and development to ensure a high quality customer experience
- Consistently met and succeeded company sales goals and maintained a profitable bottom line by effectively managing payroll, maintaining monthly supply budget, and implementing effective loss prevention initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Communications -
Arizona State University
Skills
- Talent Recruitment
- Team Training
- Team Development
- Team Building
- Performance Management
- Operations Management
- Strategic Planning
- Scheduling
- Project Management
- Loss Prevention
- Performance Analysis
- Inventory Control
Timeline
Associate Supervisor - Microsoft CSP Soppport
TechSoup Global
11.2015 - Current
Store Manager
Pier 1 Imports
10.2008 - 10.2011
Communications -
Arizona State University