Darcie Serna
Belding
Summary
Detail-oriented Senior Analyst specializing in project management and cross-functional collaboration. Known for enhancing operational efficiency and supporting informed decision-making through thorough root cause analysis and effective team leadership.
Overview
18
18
years of professional experience
Work History
Senior Analyst
Priority Health
Grand Rapids
01.2008 - Current
- Streamlined processes for data collection and analysis, improving workflow efficiency.
- Collaborated with cross-functional teams to enhance project outcomes and stakeholder engagement.
- Conducted extensive research into root cause analysis and presented findings to leadership, supporting informed decision-making across departments.
- Identified the needs of customers promptly and efficiently.
- Maintained a positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Monitored operations, and reviewed records and metrics for analysts' performance.
- Assist coworkers with claims review, system issues/navigation, and mentoring.
- Led training sessions for the team and developed training materials for end users.
- Drafted documents that outlined processes, procedures, and best practices.
- Vendor training and oversight.
- Project management.
- Participate in various departmental committees and work groups.
- Claims subject matter expert for legal issues, including review, gathering all information, and participating in arbitration hearings.
- Focus on the development of strong, positive relationships with assigned providers, billing staff.
- Conduct monthly operations meeting with assigned provider groups.
Education
Certification - Health Information Management
Ross Medical Education Center - Grand Rapids
Michigan06-2002
Skills
- Data analysis
- Process improvement
- Root cause analysis
- Project management
- Claims review
- Customer relationship management
- Cross-functional collaboration
- Documentation development
- Training development
- Problem solving
- Attention to detail
- Effective communication
- Vendor oversight
- Performance monitoring
- Leadership
- Analytical and critical thinking
- Dependable and responsible
- Relationship building
- Team management
- Flexible and adaptable
- Problem resolution
- Calm under pressure
- Organization
- Time management
References
References available upon request.
Timeline
Senior Analyst
Priority Health
01.2008 - Current
Certification - Health Information Management
Ross Medical Education Center - Grand Rapids