Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darcie Snyder

Summary

Hardworking and passionate leader who motivates their team to meet goals within time and deadline constraints, contributing to overall team strength and success. Proven track record in customer service, customer relations, team leadership, shipping and inventory procedures as well as database management and reporting. Exceptional organizational skills as well as proficiency in Microsoft Office programs and shipping and inventory programs.

Overview

31
31
years of professional experience

Work History

Shipping Supervisor

Rowe Casa Organics
05.2024 - Current
  • Managed a team of 15 shipping personnel, fostering a productive work environment and promoting teamwork.
  • Onboarding, training and mentoring of shipping team members, identifying areas for growth and providing constructive feedback.
  • Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping team.
  • Developed effective communication channels between warehouse, inventory and shipping departments to ensure smooth operations.
  • Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
  • Maintained accurate documentation for all shipments, ensuring excellent customer service as well as compliance with shipping and regulatory requirements.
  • Analyzed shipment data to identify trends and areas for improvement in the overall shipping process.
  • Worked closely with Customer Care Team representatives to address client inquiries or concerns regarding their orders to establish trust and increase customer satisfaction.
  • Optimized warehouse space by helping to organize inventory according to product type and frequency of use.
  • Generated end-of-day communication covering shipments and productivity as well as departmental wins and opportunities.


Assistant Shipping Supervisor

Rowe Casa Organics
01.2024 - 05.2024
  • Oversaw warehouse staff and maintained fulfillment and shipping efficiency in fast-paced environment.
  • Monitored warehouse procedures and safety protocols.
  • Conducted research to address shipping errors and packaging mistakes.
  • Helped organize storage areas to optimize workflow, materials movements and minimize labor.
  • Coordinated with other leaders to improve interdepartmental communication and workflow.

Lead Collections Clerk

Bowie Central Appraisal District Tax Office
09.2022 - 01.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
  • Used internal software to process daily posting of payments to customer accounts.
  • Oversaw fast-paced front desk operations, payment processing and account management at a busy County facility.
  • Calculated billings and posted charges / credits to customer accounts.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Delivered exceptional customer service on customer service inquiry and collection calls and maintained calm and professional demeanor.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue tax balances.
  • Collected outstanding payments via one-time or negotiated installment methods to foster timely resolution.
  • Documented customer payment interactions and account statuses for future reference.
  • Created daily and weekly cash reports for accounting management.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

Executive Administrative Assistant

Oldfield Productions / Western Heritage Center
01.1994 - 06.2020
  • Accounts receivable / payables.
  • Customer sales, cashier, product packaging
  • Customer contact database (Access)
  • Multi line phone system.
  • Mastery of office equipment and some specialized programs (Microsoft Word, Excel, Powerpoint, Access), Quickbooks
  • Created expense reports, budgets and filing systems for team.
  • Screened calls and emails and initiated actions to respond or direct messages to team to facilitate communication and enhance business processes.
  • Sorted and distributed incoming shipments.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained interactive data systems
  • Record keeping to include: Customer database, upcoming jobs, due / overdue jobs, inventory logs, call logs, meeting notes and follow up items
  • Interacted with customers and vendors face to face and via phone / electronic correspondence.
  • Processed customer / vendor payments and updated databases to show payments received, balances owing and payment reimbursements.
  • Executed record filing system to improve document organization, management, access and follow-up.
  • Used QuickBooks Pro to produce monthly invoices and reports.
  • Organized daily, weekly, monthly mail correspondence.
  • Scheduled and coordinated classes, seminars and workshops.
  • Worked with Executive Director to coordinate and complete special projects.
  • Organized and coordinated conferences and monthly meetings.
  • Created expense reports, budgets and filing systems for management team.

Education

High School Diploma -

James Logan High School
Union City, CA
06.1989

Skills

  • Team Leader
  • Staff training, mentoring, supervision and performance evaluation
  • Workload planning and prioritization
  • Warehouse equipment operation and safety
  • Order fulfillment and shipping
  • Report generation and utilization
  • Shipping and receiving
  • Inventory Control, stocking and replenishment
  • Dispatch communication and follow up
  • Data research and compilation
  • Office equipment (copiers, 10 key, laser printers, fax)
  • Shipping and Customer Service programs (Katana, Ship Station, Shopify)
  • Microsoft programs (Word, Excel, Access, Powerpoint)
  • Database entry and management
  • Order and refund processing
  • Accounts Receivable, Payable and Bookkeeping
  • Funds Reconciliation
  • Meeting and special event planning and execution
  • Document creation, filing and retrieval
  • Invoice preparation
  • Executive calendar and schedule management
  • Travel arrangement coordination
  • Meeting agenda preparation

Timeline

Shipping Supervisor

Rowe Casa Organics
05.2024 - Current

Assistant Shipping Supervisor

Rowe Casa Organics
01.2024 - 05.2024

Lead Collections Clerk

Bowie Central Appraisal District Tax Office
09.2022 - 01.2024

Executive Administrative Assistant

Oldfield Productions / Western Heritage Center
01.1994 - 06.2020

High School Diploma -

James Logan High School

Similar Profiles

CREATE PROFILE
Darcie Snyder