Darcie Star
Customer Service Professional
St Louis,MO
Summary
Goal-oriented Customer Experience Executive committed to enhancing customer experience and satisfaction in Education, Technology, and Dance. Resolution-oriented professional polished in gathering customer feedback and designing specific practices to improve satisfaction ratings and increase company's profits. Driven team player commended for boosting ratings 90% by implementing changes and coaching staff on exemplary customer service.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Customer Experience Executive
Stardance, Inc.
St Louis, MO
01.2000 - 10.2022
- Trained and motivated new associates on daily routines to sustain business productivity.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
- Evaluated business reports to build action plans to offset negative trends.
- Kept current on market and product trends to appropriately answer customer questions.
- Maximized employee engagement by creating multiple contests to inspire associates to perform to measurable goals.
- Redesigned customer loyalty program to create more profitable traffic.
- Offered direction and gave constructive feedback to motivate team members.
Professor
Washington University And STLCC Meramec
St Louis, MO
01.2004 - 03.2022
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
- Graded tests and assignments and uploaded to school database.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
Education
Master of Arts - Dance/Business/Psychology
Webster University
St Louis, MO 09.1997 - 05.2000
Skills
Database Management
Coaching and mentoring
Account management
B to B sales
Sales processes
Direct sales
Trained in consumer marketing
Accomplished manager
Sales presentations
Extensive personal network
New Business Development
Timeline
Professor
Washington University And STLCC Meramec
01.2004 - 03.2022
Customer Experience Executive
Stardance, Inc.
01.2000 - 10.2022
Master of Arts - Dance/Business/Psychology
Webster University
09.1997 - 05.2000