Darcie Williams
Banking/Mortgage/Healthcare
Arizona City,AZ
Summary
Results-driven professional with over 20 years of experience in financial services, mortgage lending, and business development. Skilled in cultivating client relationships, driving sales, and leading high-performing teams. Demonstrated expertise in mortgage origination, loss mitigation, and financial analysis, consistently surpassing performance goals. Proficient in industry-specific software and adept at navigating complex regulatory environments. Eager to leverage extensive experience to make a meaningful contribution to a dynamic and growth-oriented organization.
Overview
33
33
years of professional experience
Work History
Medicare Representative - Remote
Shyftoff
02.2024 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Updated, entered, and reviewed customer data.
- Analyzed customer needs to provide customized insurance solutions.
Bar Manager/Craft Bartender
Bent Prop Saloon & Cookery
05.2022 - 01.2024
- Managed all aspects of bar operations, including inventory control, supplier negotiations, and budget management
- Hired, trained, and supervised staff, ensuring exceptional customer service and efficient operations
- Planned and executed promotional events, fostering a vibrant and safe environment
- Managed high volume happy hour shifts
- Maintained inventory and vendor relations
- Provided excellent customer service
- Managed Oregon Video Lottery
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Mortgage Loan Officer/Broker
U-Mortgage/Northwest Funding Group LLC
10.2020 - 01.2022
- Cultivated and managed client relationships, generating qualified leads through referrals, networking, and strategic outreach
- Originated residential mortgage loans, ensuring compliance with federal lending regulations and streamlined processing, underwriting, and closing procedures
- Expanded professional network by establishing strong relationships with title companies and realtors across licensed states
- Utilized Calyx Point, Fannie Mae 1003, Blink+, and Arive platforms to efficiently manage loan applications and client data
- Maintained exceptional customer service, fostering trust and generating repeat business through referrals
- Developed and implemented marketing campaigns to generate new business opportunities.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Loan Counselor/Loss Mitigation
Cenlar FSB
02.2020 - 10.2020
- Provided expert guidance to delinquent borrowers, negotiating payment arrangements and explaining loss mitigation options
- Conducted thorough financial assessments to determine eligibility for repayment plans, ensuring compliance with default and foreclosure timelines
- Effectively communicated complex mortgage loan information, including collection, breach, and state-specific collection processes
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
- Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Loan Counselor/Loss Mitigation
LoanCare
04.2019 - 08.2019
- Provided expert guidance to delinquent borrowers, negotiating payment arrangements and explaining loss mitigation options
- Conducted thorough financial assessments to determine eligibility for repayment plans, ensuring compliance with default and foreclosure timelines
- Effectively communicated complex mortgage loan information, including collection, breach, and state-specific collection processes
- Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Insurance Benefit Specialist Contract
McKesson/REMX
11.2018 - 03.2019
- Evaluated insurance claims against coverage criteria, ensuring accurate claim submissions
- Navigated complex Medicare/Medicaid qualifications, adhering to payer guidelines
- Maintained meticulous records and documentation, ensuring timely claim processing
- Interacted with insurance companies to obtain patient benefits
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Bar Manager/Craft Bartender
Sadie Maes Pub
05.2017 - 05.2018
- Managed all aspects of bar operations, including inventory control, supplier negotiations, and budget management
- Hired, trained, and supervised staff, ensuring exceptional customer service and efficient operations
- Planned and executed promotional events, fostering a vibrant and safe environment
- Managed high volume happy hour shifts
- Maintained inventory and vendor relations
- Provided excellent customer service
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Lead Craft Bartender/Server
Orchard Hills Golf and Country Club
04.2016 - 05.2017
- Managed all aspects of bar operations, including inventory control, supplier negotiations, and budget management
- Hired, trained, and supervised staff, ensuring exceptional customer service and efficient operations
- Planned and executed promotional events, fostering a vibrant and safe environment
- Managed high volume happy hour shifts
- Maintained inventory and vendor relations
- Provided excellent customer service
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Assisted with inventorying beverage stock and bar supplies.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Craft Bartender
Lucky's Roadhouse
01.2015 - 12.2015
- Provided excellent customer service
- Managed high volume happy hour shifts
- Maintained inventory and vendor relations
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Built relationships with vendors to manage orders and negotiate costs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
AVP Branch Manager
Columbia Credit Union
07.2013 - 07.2014
- Led branch operations, driving sales growth and exceeding performance targets through strategic business development and client relationship management
- Counseled clients on investment opportunities, mortgage origination, and financial planning
- Developed strategic alliances and cross-sold banking products
- Managed branch portfolios and operations
- Participated in community events
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Licensed Branch Manager
Lacamas Community Credit Union
11.2009 - 07.2013
- Led branch operations, driving sales growth and exceeding performance targets through strategic business development and client relationship management
- Counseled clients on investment opportunities, mortgage origination, and financial planning
- Developed strategic alliances and cross-sold banking products
- Managed branch portfolios and operations
- Participated in community events
Licensed Branch Manager
US Bank
07.2004 - 09.2008
- Led branch operations, driving sales growth and exceeding performance targets through strategic business development and client relationship management
- Counseled clients on investment opportunities, mortgage origination, and financial planning
- Developed strategic alliances and cross-sold banking products
- Managed branch portfolios and operations
- Participated in community events
Licensed Banker
Wells Fargo
02.2001 - 07.2004
- Led branch operations, driving sales growth and exceeding performance targets through strategic business development and client relationship management
- Counseled clients on investment opportunities, mortgage origination, and financial planning
- Developed strategic alliances and cross-sold banking products
- Managed branch portfolios and operations
- Participated in community events
Call Center Business Trainer
GTE (General Telephone and Electronics)
01.1992 - 01.2000
- Developed and delivered comprehensive training programs for customer service representatives, enhancing performance and product knowledge
- Provided ongoing coaching and performance feedback, contributing to employee development and retention
- Updated training materials to reflect evolving industry standards and product offerings
Education
Diploma -
Marion Harding High School
01.1990
Business Administration - undefined
Marion Technical College
01.1992
Skills
- Mortgage Origination
- Loan Processing
- Loss Mitigation
- Loan Counseling
- Business Development
- Sales
- Client Relationship Management
- Financial Analysis
- Team Leadership
- Training
- Regulatory Compliance
- Software Proficiency
- Problem Solving
- Data entry proficiency
- Medicare
- Goal oriented
- Regulatory compliance
- Customer service expertise
Nmls
#767000
Timeline
Medicare Representative - Remote
Shyftoff
02.2024 - Current
Bar Manager/Craft Bartender
Bent Prop Saloon & Cookery
05.2022 - 01.2024
Mortgage Loan Officer/Broker
U-Mortgage/Northwest Funding Group LLC
10.2020 - 01.2022
Loan Counselor/Loss Mitigation
Cenlar FSB
02.2020 - 10.2020
Loan Counselor/Loss Mitigation
LoanCare
04.2019 - 08.2019
Insurance Benefit Specialist Contract
McKesson/REMX
11.2018 - 03.2019
Bar Manager/Craft Bartender
Sadie Maes Pub
05.2017 - 05.2018
Lead Craft Bartender/Server
Orchard Hills Golf and Country Club
04.2016 - 05.2017
Craft Bartender
Lucky's Roadhouse
01.2015 - 12.2015
AVP Branch Manager
Columbia Credit Union
07.2013 - 07.2014
Licensed Branch Manager
Lacamas Community Credit Union
11.2009 - 07.2013
Licensed Branch Manager
US Bank
07.2004 - 09.2008
Licensed Banker
Wells Fargo
02.2001 - 07.2004
Call Center Business Trainer
GTE (General Telephone and Electronics)
01.1992 - 01.2000
Business Administration - undefined
Marion Technical College
Diploma -
Marion Harding High School
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