Darcie Leboki
Huntington Beach
Summary
Dynamic Office Administrator at Drainage Masters, LLC, skilled in time management and customer engagement. Enhanced operational efficiency through streamlined processes and improved client satisfaction. Proven ability to mentor teams and manage complex projects, ensuring timely invoice processing and effective communication across departments. Committed to delivering exceptional administrative support and fostering strong client relationships.
Overview
19
19
years of professional experience
Work History
Office Administrator
Drainage Masters, LLC
05.2025 - 11.2025
- Managed office supplies inventory, ensuring availability and organization for daily operations.
- Assisted in scheduling appointments and coordinating meetings for staff and clients.
- Maintained electronic filing systems, improving document retrieval efficiency.
- Supported the preparation of reports and presentations for team meetings.
- Handled incoming calls and inquiries, providing accurate information to clients.
- Processed invoices and payments, contributing to streamlined financial operations.
- Collaborated with team members on project tasks, enhancing communication flow.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Client Relations
SunWorld Property Management Group
08.2024 - 01.2025
- Coordinated household cleaning service operations and managed client relations.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Improved client relations by providing timely and comprehensive portfolio updates and addressing any concerns promptly.
- Achieved successful debt recovery by negotiating payment plans with delinquent customers while maintaining positive client relations.
Assistant Lodge Manager
Eagle Charters & Lodge
05.2020 - 09.2023
- Assisted in daily lodge operations, ensuring guest satisfaction and service excellence.
- Coordinated staff schedules, optimizing coverage for peak times and events.
- Managed inventory levels, streamlining supplies procurement and reducing waste.
- Developed training materials for new hires, enhancing onboarding process efficiency.
- Oversaw guest check-in/check-out processes, maintaining accuracy and promptness.
- Implemented feedback systems to gather guest insights, improving service offerings.
- Collaborated with management on marketing strategies to increase lodge visibility.
- Facilitated team meetings to discuss operational challenges and develop solutions.
- Coordinated group bookings efficiently, resulting in seamless arrivals and departures for large parties visiting the lodge.
Senior Accounts Payable Specialist
Tidewater Transportation & Terminals
04.2011 - 06.2020
- Managed end-to-end accounts payable processes, ensuring timely and accurate invoice processing.
- Led initiatives to streamline payment workflows, enhancing efficiency and reducing processing time.
- Mentored junior staff on best practices in accounts payable and financial compliance standards.
- Conducted regular audits of vendor accounts to identify discrepancies and resolve issues proactively.
- Collaborated with cross-functional teams to implement new accounting software, improving data accuracy.
- Established standard operating procedures for invoice approvals, resulting in improved accountability and tracking.
- Implemented an electronic document management system for better organization and retrieval of invoices and related documents.
- Improved cash flow management for the company by effectively monitoring and managing outstanding payables.
- Collaborated with procurement team to ensure accuracy in purchase orders, contracts, and pricing agreements with vendors.
- Managed a high volume of invoices, ensuring accurate coding and prompt approval from relevant departments.
- Reduced late payment fees by consistently meeting payment deadlines through efficient prioritization of invoices.
- Checked W-9 forms for completeness and accuracy.
- Prepared month-end accruals schedules for finance department review, ensuring proper recognition of expenses within reporting periods.
- Provided support during audits, reconciling financial statements and supplying necessary documentation for review.
- Enhanced vendor relationships through timely communication and effective resolution of discrepancies in billing statements.
Configuration Control Management
LifePort Interiors
09.2006 - 03.2011
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Kelso High School
KelsoSkills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- Customer engagement
- Bookkeeping
- Customer relationship management (CRM)
- Spreadsheet development
Timeline
Office Administrator
Drainage Masters, LLC
05.2025 - 11.2025
Client Relations
SunWorld Property Management Group
08.2024 - 01.2025
Assistant Lodge Manager
Eagle Charters & Lodge
05.2020 - 09.2023
Senior Accounts Payable Specialist
Tidewater Transportation & Terminals
04.2011 - 06.2020
Configuration Control Management
LifePort Interiors
09.2006 - 03.2011
High School Diploma -
Kelso High School