Darcine Shaw
Ridgefield,WA
Summary
Dedicated housekeeper with expertise in health and safety compliance, cleaning techniques, and teamwork. Proven ability to enhance guest satisfaction and streamline cleaning processes in hospitality settings.
Overview
18
18
years of professional experience
Work History
Cleaner Supervisor
OCD Cleaning
Battle Ground, WA
02.2012 - 01.2025
- Supervised daily cleaning operations, ensuring adherence to company standards and protocols.
- Trained and mentored new cleaning staff on best practices and safety procedures.
- Developed schedules to optimize workforce efficiency and coverage across multiple sites.
- Implemented quality control measures, enhancing service delivery and client satisfaction.
- Conducted regular inspections of facilities to maintain cleanliness and compliance with health regulations.
- Resolved client concerns promptly, fostering strong relationships and repeat business opportunities.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
- Analyzed workflow processes, identifying areas for improvement to enhance team productivity and service quality.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
Real Estate Agent
RE/MAX
Snohomish, WA
09.2009 - 06.2011
- Negotiated contracts to secure favorable terms for buyers and sellers.
- Conducted market analysis to determine property values and trends.
- Developed marketing strategies to promote listings across multiple platforms.
- Guided clients through the buying and selling processes, ensuring informed decisions.
- Collaborated with mortgage brokers, inspectors, and appraisers to streamline transactions.
- Advertised client properties through websites, social media, and real estate guides.
Housekeeper
Tulalip Resort Casino
Marysville, WA
03.2007 - 04.2008
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Collaborated with team members to streamline cleaning processes, enhancing operational efficiency.
- Inspected rooms for quality assurance, adhering to resort's cleanliness protocols.
- Trained new staff on best practices for housekeeping duties and safety procedures.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Meadowdale
Lynnwood, WA06-1977
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Customer service-focused
Timeline
Cleaner Supervisor
OCD Cleaning
02.2012 - 01.2025
Real Estate Agent
RE/MAX
09.2009 - 06.2011
Housekeeper
Tulalip Resort Casino
03.2007 - 04.2008
High School Diploma -
Meadowdale