Darci R Dyke
Charlotte,NC
Summary
Dynamic and results-driven professional with over two years’ experience at Tyler Technologies, excelling in software support and client resolution. I leverage strong analytical and customer service skills to enhance operational efficiency and drive successful outcomes. Committed to continuous improvement.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Software Support Specialist
Tyler Technologies
09.2024 - Current
- Consistently resolve at least 55 support cases per week
- Analyze data reports
- Analyze forms
- Perform inbound phone, web and email software support
- Analyze web technologies
- Determine most effective client resolution
- Read and write SQL to resolve basic issues
- Communicate responsibly with clients for resolution
- Perform duties closely with software analysts
- Provide clear and concise documentation to software development team
- Work closely with other software specialists
- Performs quality assurance testing for software modules
- Commitment to expanding software skills
- Perform daily use of Dynamics CRM
- Troubleshooting technical issues
- Assist daily with General Ledger, Budgeting, Accounts Payable, Purchasing, TCM-Content Manager
- ERP PRO 10
Associate Software Support Specialist
Tyler Technologies
05.2023 - 08.2024
- Analyze data reports
- Analyze forms
- Perform inbound phone, web and email software support
- Analyze web technologies
- Determine most effective client resolution
- Read and write SQL to resolve basic issues
- Communicate responsibly with clients for resolution
- Perform duties closely with software analysts
- Provide clear and concise documentation to software development team
- Work closely with other software specialists
- Performs quality assurance testing for software modules
- Commitment to expanding software skills
- Perform daily use of Dynamics CRM
- Troubleshooting technical issues
- Assist daily with General Ledger, Budgeting, Accounts Payable, Purchasing, TCM-Content Manager
- ERP PRO 10
Accounts Receivable Supervisor
City Of Parkersburg
03.2003 - 05.2023
- Direct supervision of Accounts Receivable processes
- Verify discrepancies and resolve clients’ billing issues
- ERP PRO V9 and ERP PRO V10
- Create new customer accounts
- Finalize customer accounts
- Balance A/R sub ledgers to general ledger monthly
- Process monthly utility billing for 13,000+ customers
- Prepare and batch Daily Cash receipts, EFTs, wire transfers
- Process all customer account adjustments, property transfers, credit refunds
- Invoice 350+ A/R accounts monthly
- Maintain 2,000+ Judgment Awards in favor of city
- Initiate, research, review and supervise distribution of 1,000+ delinquent letters
- Audit all Finance Dept delinquent accounts
- Research, review and respond to customer account inquiries
- Prepare and reconcile daily deposit as well as online, phone and mail payments
- Delegate tasks to administrative support staff to organize and improve office efficiency
- Reconcile daily AR ledger and verified proper posting
- Negotiate payment arrangements with delinquent customers
- Generate monthly accounts receivable reports to submit developments for management review
- Monitor accounts to verify compliance with payment terms and schedules
- Used accounting software to reconcile accounts, track income, and generate invoices
- Prepare, reconcile, verify daily bank deposits
- Reconcile daily AR ledger and verified proper posting
- B2B collection processes
- Generate reports for revenue, account transactions, cashiering, G/L reconciliation
- Research various databases for customer/business information
- Performed skip tracing
Personnel /Legal Assistant
City Of Parkersburg
09.1995 - 03.2003
- Received and maintained time and attendance records for 27 departments bi-weekly
- Maintained all employee applications
- Provided training to all timekeepers
- Responsible for annual employee health insurance enrollment
- Maintained employee life insurance documents
- Maintained Personnel and City Attorneys' office filing systems
- Compiled data for Affirmative Action Forms
- Responsible for seasonal employee orientation
- Conducted employee exit interviews
- Prepared Deeds, Deeds of Trust, Notices of Hearing, Condemnations, Orders, Petitions
- Attended and took minutes for Police and Fire Pension meetings
- Scheduled employee interviews
- Prepared Department of Justice Forms
- Assisted with budget requests
- Assisted in matters of confidentiality
- Handled office scheduling and maintained calendar for deadlines, motions, and other important court dates
- Prepared and filed court documents with court clerk on behalf of attorneys
Administrative Assistant
City Of Parkersburg
11.1993 - 09.1995
- Analyze data reports
- Analyze forms
- Perform inbound phone, web and email software support
- Analyze web technologies
- Determine most effective client resolution
- Read and write SQL to resolve basic issues
- Communicate responsibly with clients for resolution
- Perform duties closely with software analysts
- Provide clear and concise documentation to software development team
- Work closely with other software specialists
- Performs quality assurance testing for software modules
- Commitment to expanding software skills
- Perform daily use of Dynamics CRM
- Troubleshooting technical issues
- Assist daily with General Ledger, Budgeting, Accounts Payable, Purchasing, TCM-Content Manager
- ERP PRO 10
Education
Bachelor of Arts - Business Administration
Adams State University
Alamosa, CO06.2008
Skills
- Software Support
- Customer Service Management
- Invoice Statements
- Financial Records and Reporting
- Account Analysis
- Deposit Preparation and Verification
- Account and Ledger Reconciliations
- MS Office Suite
- ERP PRO V10
- Billing and Collections
- Research Skills
- Negotiations
- Legal Document Preparation
- B2B collection
- Customer Support
- Certified Help Desk representative
Certification
HDI-CSR
Timeline
Software Support Specialist
Tyler Technologies
09.2024 - Current
Associate Software Support Specialist
Tyler Technologies
05.2023 - 08.2024
Accounts Receivable Supervisor
City Of Parkersburg
03.2003 - 05.2023
Personnel /Legal Assistant
City Of Parkersburg
09.1995 - 03.2003
Administrative Assistant
City Of Parkersburg
11.1993 - 09.1995
Bachelor of Arts - Business Administration
Adams State University
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