Darcus Taylor
California City,California
Summary
With a proven track record at the Veterans Administration, I excel in patient care coordination and Microsoft Office Suite, enhancing patient satisfaction through effective communication and meticulous data management. Leveraging skills in electronic health records and patient-focused care, I significantly improve clinical workflows and patient experiences.
Performance-focused Medical Support Assistant
offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
38
38
years of professional experience
Work History
Medical Support Assistant
Veterans Administration
12.2023 - Current
- Interviewed patients to verify and update clinical and demographic records.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Performed medical records management, including organizing documents.
- Liaised with patients and addressed inquiries and appointment requests.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Greeting patients as they check in for appointments
- Checking in Patients for their appointments
- Scheduling return appointments appointments after seeing the doctor
- Calling patients to schedule consults and return appointments and returning calls and distributing messages to the correct providers
- Working closely with doctors and other health professionals to ensure Veterans receive needed care using TEAMS
Licensed Vocational Nurse
Los Angeles County USC Medical Center
06.1988 - 10.2011
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising R.N.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Responded to patient requests with appropriate clinical and personal assistance.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Cared for wounds, provided treatments, and assisted with procedures.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Comforted and counseled patients and families throughout care process.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and input/output measurements from inpatients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Licensed Vocational Nurse
Cigna
10.1986 - 05.1988
- Built meaningful relationships with patients and families for optimal care.
- Observed and assessed patients to identify concerning symptoms.
- Administered medications and topic treatments to address patient symptoms.
- Improved patient well-being by offering advice on preventive health measures.
- Educated patients, families and caregivers about conditions and treatments.
- Partnered with support technicians, nursing staff and social workers to coordinate services.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Monitored patient health conditions to report changes to assigned physician.
- Responded to patient requests with appropriate clinical and personal assistance.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Took samples to complete diagnostic and routine assessment tests.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Administered medications and injections to patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Education
Bachelor of Arts - Theology
Grand Canyon University
Phoenix, AZ05-2023
High School Diploma -
William Howard Taft High School
Woodland Hills, CA06-1980
Skills
- Appointment scheduling
- Microsoft office suite proficiency
- Insurance verification
- Patient communication
- Patient scheduling
- Electronic health records management
- Patient care coordination
- Medical terminology proficiency
- Patient-focused care
- Data entry
Timeline
Medical Support Assistant
Veterans Administration
12.2023 - Current
Licensed Vocational Nurse
Los Angeles County USC Medical Center
06.1988 - 10.2011
Licensed Vocational Nurse
Cigna
10.1986 - 05.1988
Bachelor of Arts - Theology
Grand Canyon University
High School Diploma -
William Howard Taft High School
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