Darcy Allen
Bakersfield,California
Summary
Developed strong communication and executive skills in diverse customer service environments, leading to effective client engagement and employer satisfaction. Committed to leveraging these transferrable skills to drive success and efficiency in a new role.
Overview
14
14
years of professional experience
Work History
Fitness Instructor
LVL Fitness
06.2020 - Current
- Create dynamic and engaging fitness classes by incorporating a variety of Lagree specific exercises and training techniques.
- Review client feedback to adjust programs and improve overall satisfaction with services provided.
- Educate clients on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Boosted client motivation and retention by developing personalized fitness programs tailored to individual goals and abilities.
Studio Coordinator
LVL Fitness
03.2021 - 08.2023
- Provided exceptional customer service while answering all calls, messages, and client visits, fostering long-term relationships with key accounts.
- Managed, organized, and kept record of client memberships, payment records, and studio sales.
- Maintained a well-organized and clean studio environment, cleaning the studio daily and deep cleaning bi-weekly.
- Contributed to overall revenue growth by identifying upselling opportunities when discussing memberships with potential clients.
Bar Manager/Head Bartender
The Old Fashioned Social Drinkery
07.2015 - 03.2020
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Closed out cash register and prepared cashier report at close of business.
- Preformed inventory weekly and kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Bartender/ Waitress
Ethel's Old Corral
06.2014 - 06.2015
Customer Service/ Food Service/Retail Sales Associate Cashier
.
01.2011 - 06.2014
- Retail duties, including customer service and retail responsibilities.
- Opening and closing kitchen, restaurant, and food prep duties.
Education
No Degree - Environmental Horticulture
Bakersfield College
Bakersfield, CA05-2026
Skills
- Focused
- Strong multitasking
- Customer service
- Complex Problem-solving
- Forklift operator certification
- Training and mentoring
- Inventory management
- Safety awareness
Timeline
Studio Coordinator
LVL Fitness
03.2021 - 08.2023
Fitness Instructor
LVL Fitness
06.2020 - Current
Bar Manager/Head Bartender
The Old Fashioned Social Drinkery
07.2015 - 03.2020
Bartender/ Waitress
Ethel's Old Corral
06.2014 - 06.2015
Customer Service/ Food Service/Retail Sales Associate Cashier
.
01.2011 - 06.2014
No Degree - Environmental Horticulture
Bakersfield College
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