Darcy Bohannon
Sparks,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Early Childhood Educator
Renown Regional Medical Center
02.2021 - Current
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children's social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Cultivated safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Secretary
F/V Dos Perros LLC
03.2015 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Early Childhood Educator
Sierra Bible Church
08.2019 - 01.2021
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
Customer Service Representative
Loft
01.2014 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Washoe High School (Innovations High School)
777 2nd St.Skills
- Documentation and Record Keeping
- Parent-Teacher Communication
- Lesson Planning
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Customer satisfaction measurement
- Client Relations
- Professional telephone demeanor
- Scheduling
Timeline
Early Childhood Educator
Renown Regional Medical Center
02.2021 - Current
Early Childhood Educator
Sierra Bible Church
08.2019 - 01.2021
Secretary
F/V Dos Perros LLC
03.2015 - Current
Customer Service Representative
Loft
01.2014 - 09.2016
Washoe High School (Innovations High School)