Darcy Brommer
Pine Grove,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Special Education Paraprofessional
Pine Grove Area School District
10.2016 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Monitored student classroom and outdoors activities to promote student safety.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
Medical Office Secretary
Pottsville Internists Associates, INC.
07.2001 - 10.2016
- Improved communication between medical staff and patients through timely and accurate information sharing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for 16 physicians in 5 office locations, scheduling appointments, and handling patient inquiries.
- Supported medical professionals with the preparation of examination rooms and equipment for patient use.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
- Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
- Assisted in the onboarding process for new hires, providing training on office procedures, software applications, and best practices.
- Scanned prescriptions and reports into database.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Communicated with outside facilities for scheduling tests or surgeries.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Verified insurance benefits or eligibility and documented in the database.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
Medicare Beneficiary Phone Inquiries
Empire Blue Cross/Blue Shield
03.2001 - 07.2001
- Maintained high-quality service standards by consistently meeting or exceeding performance metrics.
- Prevented potential conflicts by proactively addressing customer concerns before they escalated into complaints or disputes.
- Communicated with clients and updated database.
- Managed challenging situations calmly and professionally, demonstrating composure under pressure while seeking appropriate resolutions for all parties involved.
Education
Associates Degree - Executive Secretary-Medical Option
McCann School of Business
Pottsville03-2001
High School Diploma -
Pine Grove Area High School
Pine Grove, PA06-1999
Skills
- Teacher assistance
- Progress monitoring
- Autism and spectrum disorders
- Relationship building skills
- Data collection
- Customer service
- Strong organizational skills
- Critical thinking
- Professional telephone etiquette
- Administrative support experience
- Database administration
- Data entry
- Time management
Timeline
Special Education Paraprofessional
Pine Grove Area School District
10.2016 - Current
Medical Office Secretary
Pottsville Internists Associates, INC.
07.2001 - 10.2016
Medicare Beneficiary Phone Inquiries
Empire Blue Cross/Blue Shield
03.2001 - 07.2001
Associates Degree - Executive Secretary-Medical Option
McCann School of Business
High School Diploma -
Pine Grove Area High School
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