Microsoft Office
Darcy Carlile
Medication Specialist
Salem,OR
Summary
Engaging Medication Specialist with established talents in office management customer service. Adaptable individual with skills in communication, organization, and time management, and the ability to work as a team, as well as independently, to handle diverse business requirements.
Overview
1
1
Language
4
4
years of post-secondary education
12
12
years of professional experience
Work History
MEDICATION SPECIALIST
RON WILSON CENTER
Monmouth, Oregon
09.2017 - Current
- Serve as Office Manager for the Medication Department, supporting fifteen House Managers and four Service Managers.
- Developed and maintain an excellent professional rapport as liaison between our company and our pharmacy, physicians’ offices, medical device vendors, medical delivery personnel, and nutritionist.
- Routinely communicate between the Medication Department and other management departments in-person, over the phone, and through digital communication.
- Daily use of Microsoft Office, Google Docs, various fax machines, scanners, and multi-line phone system.
- Responsible for verification, reconciliation, and revision of all medications and medication administration records, as well as medication re-orders for our 60+ residents.
- Obtain written clarification from physicians when necessary to meet state order regulations.
- Developed and maintain department calendar and coordinate medication scheduling for House Managers.
- Maintain a comprehensive schedule of all Medication Department hard deadlines, and coordinate my schedule in order to account for unexpected changes and high priority interruptions that come up.
- Often have to prioritize the urgency of one situation over another.
- Revise current/create new forms and policies to ensure compliance with new regulations as Oregon Administrative Rules (OARs) change, and then train management on processes.
- Train all new employees on Medication Administration Certification (MAC), and report on their competency to the core trainer.
- Recreated and updated the Manager Medication Administration Certification program and train House Managers as they are hired and then biannually thereafter. This training covers all expectations as they pertain to the Medication Department, as well as how to manage their staff in adherence to MAC, follow-up, and discipline as per policy. Evaluate performance and follow up with their supervisor for the first four months after hire in order to ensure competency and further training if necessary.
ADMINISTRATIVE ASSISTANT
DOUGLAS TRANSPORT
Drain, Oregon
06.2017 - Current
- Assist in company payroll using Quickbooks.
- Enter time and generate paychecks, enter new employee information, order checks and tax paperwork, and assist in account reconciliation for tax purposes.
- Maintain company cellphone account, purchase devices, transfer all data, and perform technical support.
ENERGY SERVICES SPECIALIST I
SAN DIEGO GAS & ELECTRIC
San Diego, California
02.2017 - 09.2017
- Conducted customer service at a call center.
- Energy expert advisor for residential and commercial customers.
- Educate customers on payment policies, billing policies, and energy assistance programs.
- Provide excellent and efficient customer service to all incoming callers.
- Advise customers on rate components, rate options, energy efficiency, demand response programs, energy conservation, applicable rebates, and solutions.
- Respond to emergency requests.
- Receive and properly direct incoming calls.
- Confirm payments, and create payment arrangements, installment plans, and level pay plans when necessary.
- Issue service orders such as turn on, turn off, emergency, and reconnect orders.
SOLUTIONS SPECIALIST
VERIZON WIRELESS
San Diego, California
10.2012 - 02.2017
- In-store customer service and sales.
- Met and exceeded company set goals and quotas while providing an excellent customer experience.
- Established and maintained consumer and business accounts.
- Technical troubleshooting of mobile broadband devices, mobile point of sale operating systems, bill payment kiosks, and Windows, Android, and Apple devices.
- Communicated new promotions and procedures to coworkers during weekly meetings and one-on-one.
- Conducted wireless workshops for new smartphone and tablet owners.
- Received several awards based on customer experience.
- Store Operations Lead: responsible for receiving, research and reconciliation of inventory discrepancies, reporting and disputing incorrect shipments, returns to warehouse, product merchandising, teaching other reps inventory processes, monthly office supplies and name tag orders, organization/filing of back-end paperwork, cash management, store schedule management, updating store contests, and payout for contest winners.
- Store key-holder and cash management.
Education
Bachelor of Science - Psychology
Oregon State University
Corvallis, OR 09.2006 - 09.2010
Skills
Office Equipment
Software
Quickbooks
Google Docs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Relocating to Boise, ID
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
MEDICATION SPECIALIST
RON WILSON CENTER
09.2017 - Current
ADMINISTRATIVE ASSISTANT
DOUGLAS TRANSPORT
06.2017 - Current
ENERGY SERVICES SPECIALIST I
SAN DIEGO GAS & ELECTRIC
02.2017 - 09.2017
SOLUTIONS SPECIALIST
VERIZON WIRELESS
10.2012 - 02.2017
Bachelor of Science - Psychology
Oregon State University
09.2006 - 09.2010
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