Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Darcy Cole

South Pomfret

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

41
41
years of professional experience

Work History

Assistant Manager

Abbey Group
Hartford
04.2025 - Current
  • Streamlined daily operations and staff scheduling to enhance workflow efficiency.
  • Managed inventory levels for timely restocking of supplies and products.
  • Prepared main meals and grab-and-go selections for students and staff convenience.
  • Served main meals while maintaining appropriate product temperature and stock levels.
  • Recorded meal counts served during breakfast and lunch periods to track consumption.

Service Coordinator

HCRS
Windsor
01.2021 - 04.2025
  • Supported clients at medical appointments, as needed.
  • Supported clients and families with getting community resources and support.
  • Supported clients, their families, and/or SLPs to make sure all of their needs were being met.
  • Met with clients and their SLPs monthly to ensure that the clients were getting all the medical attention they needed.
  • The monthly meetings were also held to ensure that the SLP was getting any support they needed to prevent burnout.
  • Supported clients in the community as needed. At times, the agency was short-staffed, and my clients' services would be canceled, so I supported them when I was able to ensure they could get out in the community.
  • Completed yearly ISAs, needs assessments, and reviews.

Direct Support Professional

HCRS
Springfield
11.2019 - 01.2021
  • Supported individuals with daily living skills and personal care needs.
  • Assisted clients in developing social and communication skills during activities.
  • Maintained accurate documentation of client progress and behavioral incidents.
  • Supported clients at their jobs so that they could maintain employment.

Chef/Team Leader

Woodstock High School/Middle School
Woodstock
10.2012 - 11.2019
  • Prepared nutritious meals for students following established dietary guidelines.
  • Managed kitchen inventory, ensuring adequate supplies for meal preparation.
  • Collaborated with staff to create diverse and appealing daily menus.
  • I served meals and ran the POS.

Chef/Assistant Manager

Green Mountain Horse Association
South Woodstock
04.2018 - 10.2018
  • Assisted chefs in meal preparation and ingredient organization.
  • Maintained kitchen cleanliness and adhered to safety protocols.
  • Supported inventory management by tracking supplies and placing orders.
  • Collaborated with kitchen staff to ensure timely service during peak hours.
  • Assisted in training new team members on kitchen procedures.
  • Contributed to menu planning by suggesting seasonal ingredients and dishes.
  • Assisted Chef in preparing ingredients for various dishes.
  • Assisted in preparing for large catering events.

Server/Customer Service Cashier

Woodstock Inn and Resort
Woodstock
09.2011 - 03.2017
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • This position was at the country club and Suicide Six ski area.

Server/ Baker/ Prep Cook

Mountain Creamery
Woodstock
06.2009 - 09.2011
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and dietary restrictions.
  • Took and processed food and beverage orders accurately.
  • Maintained cleanliness and organization of dining areas and tables.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Handled cash transactions and processed payments efficiently.
  • Trained new servers on restaurant procedures and service standards.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Performed all of the baking for the restaurant and for special orders.
  • Cooked on the line when needed due to staff shortages.

Server

Woodstock Inn
Woodstock
09.2008 - 09.2009
  • Provided exceptional customer service in a high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Set up and broke down for large functions.
  • Served at large functions.

Paraprofessional

Reading Elementary School
Reading
08.2007 - 06.2008
  • Applied positive reinforcement to redirect negative behaviors.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Provided guidance to students in the classroom setting.

Self Emplooyed/Stay at home Mom

Self
South Pomfret
10.1996 - 08.2007
  • Assembeled electronic peicework for emergency vehicles and airplanes.
  • Organized all of the pieces for assembly to ensure everything was put together correctly.
  • Completed all of the assembly of products.
  • Packaged products and shipped them out.
  • Spent every moment possible with my two beautiful boys and made sure that all of their needs were being met.

Paraprofessional

Woodstock Elementary School
Woodstock
08.2003 - 06.2005
  • Applied positive reinforcement to redirect negative behaviors.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Provided guidance to students in the classroom setting.

Deli clerk/cashier

Shaunessy's Country Store
Reading
06.2002 - 11.2004
  • Maintained cleanliness and organization in deli display cases and work areas.
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Operated slicers, scales, and other deli equipment safely and efficiently.
  • Stocked shelves with fresh products while monitoring expiration dates regularly.
  • Processed customer transactions accurately using point-of-sale systems.
  • Followed food safety guidelines to ensure quality and freshness of products.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.

Paraprofessional

EEE service Windsor Central Supervisory Union
Woodstock
08.1994 - 10.1996
  • Applied positive reinforcement to redirect negative behaviors.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supported twins to learn how to be a part of the community.

Nanny

Robert and Virginia Crean
South Pomfret
08.1993 - 08.1994
  • Supervised daily activities and routines for children in a nurturing environment.
  • Prepared nutritious meals and snacks tailored to children's dietary needs.
  • Developed engaging educational activities to promote learning and creativity.
  • Managed transportation logistics for school and extracurricular activities.
  • Communicated regularly with parents about children's progress and well-being.
  • Created a safe and stimulating environment for play and exploration.
  • Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
  • Maintained a safe, healthy and nurturing environment for the children in their home.

Daycare Teacher

Mount Tom Daycare
Woodstock
09.1992 - 08.1993
  • Planned engaging activities to promote children's physical and cognitive development.
  • Supervised daily routines ensuring a safe and nurturing environment for children.
  • Collaborated with parents to address children's needs and enhance communication.
  • Managed classroom behavior using positive reinforcement techniques to encourage learning.

Server

Mountain Creamery
Woodstock
08.1991 - 09.1992
  • Provided exceptional customer service in a high-volume dining environment.
  • Assisted in training new staff on menu items and service standards.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Daycare Teacher

Springfield Convalescent Center
Springfield
06.1990 - 08.1990
  • Planned engaging activities to promote children's physical and cognitive development.
  • Supervised daily routines ensuring a safe and nurturing environment for children.
  • Collaborated with parents to address children's needs and enhance communication.
  • Assisted in preparing nutritious meals and snacks according to dietary guidelines.
  • Maintained cleanliness and organization of classroom materials and supplies.

Receptionist

Strandshairstudio
Woodstock
06.1990 - 08.1990
  • Greeted clients warmly upon arrival, creating a welcoming atmosphere.
  • Managed appointment scheduling using salon software for efficient operations.
  • Answered phone calls promptly, addressing client inquiries and booking requests.

Deli Clerk/Cashier

Reading Country Store
Reading
11.1987 - 06.1990
  • Maintained cleanliness and organization in deli display cases and work areas.
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Operated slicers, scales, and other deli equipment safely and efficiently.
  • Stocked shelves with fresh products while monitoring expiration dates regularly.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Greeted customers in a friendly and professional manner.
  • Ran the cash register when needed.

Babysitter

Many families in Reading and surrounding towns
Reading
10.1984 - 06.1990
  • Supervised children during playtime and organized engaging activities.
  • Prepared nutritious meals and snacks according to family preferences.
  • Ensured safety by monitoring children in various environments.
  • Communicated effectively with parents to discuss child behavior and needs.
  • Maintained a clean and organized environment for children's play areas.
  • Developed trusting relationships with families through consistent care and support.
  • Responded promptly to emergencies and addressed children's concerns calmly.
  • I babysat for several families from the time I turned twelve until I graduated High school.

Education

High School Diploma -

Woodstock High School
Woodstock, VT
06-1990

Skills

  • Inventory management
  • Meal preparation
  • Workflow optimization
  • POS operation
  • Customer relationship management

Accomplishments

  • While working at HCRS we were going through the very stressful time of COVID. Everyone had to work from home, clients weren't able to go out for services and they were all feeling a lot of stress and frustration. I decided to try and make life more positive for them all and planned drive by parades for all their birthdays and delivered a homemade cake and balloons to each client. This was a huge morale booster for everyone. Senior leadership recognized what I did and gave me a standing ovation award.
  • When I became a service coordinator I would plan a menu for all trainings and the SLP's that never wanted to come to training decided they weren't so bad anymore because that got two yummy meals and were able to visit with other SLP's. I received another standing ovation award for increasing the level of participation at trainings from the SLP's.

Timeline

Assistant Manager

Abbey Group
04.2025 - Current

Service Coordinator

HCRS
01.2021 - 04.2025

Direct Support Professional

HCRS
11.2019 - 01.2021

Chef/Assistant Manager

Green Mountain Horse Association
04.2018 - 10.2018

Chef/Team Leader

Woodstock High School/Middle School
10.2012 - 11.2019

Server/Customer Service Cashier

Woodstock Inn and Resort
09.2011 - 03.2017

Server/ Baker/ Prep Cook

Mountain Creamery
06.2009 - 09.2011

Server

Woodstock Inn
09.2008 - 09.2009

Paraprofessional

Reading Elementary School
08.2007 - 06.2008

Paraprofessional

Woodstock Elementary School
08.2003 - 06.2005

Deli clerk/cashier

Shaunessy's Country Store
06.2002 - 11.2004

Self Emplooyed/Stay at home Mom

Self
10.1996 - 08.2007

Paraprofessional

EEE service Windsor Central Supervisory Union
08.1994 - 10.1996

Nanny

Robert and Virginia Crean
08.1993 - 08.1994

Daycare Teacher

Mount Tom Daycare
09.1992 - 08.1993

Server

Mountain Creamery
08.1991 - 09.1992

Daycare Teacher

Springfield Convalescent Center
06.1990 - 08.1990

Receptionist

Strandshairstudio
06.1990 - 08.1990

Deli Clerk/Cashier

Reading Country Store
11.1987 - 06.1990

Babysitter

Many families in Reading and surrounding towns
10.1984 - 06.1990

High School Diploma -

Woodstock High School

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Darcy Cole