DARCY CORCORAN
Las Vegas,NV
Summary
Customer service oriented professional able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Backed by 8 years combined healthcare industry and call center experience. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Sleep Center of Neveda
09.2021 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Member Service Insurance Agent / Call Center
Teleperformance | United Health Care
09.2019 - 06.2021
- Assist members with questions regarding policy benefits
- Provide evidence of coverage, claims, change of personal information, medications, prior authorizations for medications, and override of medications
- Monitor advocate phone calls, take payments, and look up medical codes
- Answer inbound phone calls, schedule appointments, and process claim and premium reimbursements
- Handle prior authorizations and overrides, look up medications, and provide deductible information
- Meet metrics and goals and act with discretion when handling confidential information
Agent / Call Center
Aegis | Humana
12.2011 - 10.2015
- Enrolled Humana members in mail order pharmacy program to receive medications
- Educated members on medications and pricing
- Monitored calls of other agents to ensure appropriate information was given
Certified Nursing Assistant
Scott & White Hospital
02.2006 - 12.2010
- Helped with environmental services throughout hospital
- Cleaned patient rooms, bathrooms, and assisted with document services provided
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2020
Certified Nursing Assistant - undefined
Oakdale Community College
01.2001
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Medical terminology knowledge
- Customer service
- Patient scheduling
Timeline
Medical Assistant
Sleep Center of Neveda
09.2021 - 10.2024
Member Service Insurance Agent / Call Center
Teleperformance | United Health Care
09.2019 - 06.2021
Agent / Call Center
Aegis | Humana
12.2011 - 10.2015
Certified Nursing Assistant
Scott & White Hospital
02.2006 - 12.2010
Certified Nursing Assistant - undefined
Oakdale Community College
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
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