Darcy Diaz
Fairbanks
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Patient Financial Services Representative
Fairbanks Memorial Hospital
Fairbanks, AK
12.2024 - Current
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Collaborated with case managers to assess patients'' financial needs, developing tailored assistance plans based on individual circumstances.
- Streamlined communication with insurance companies, ensuring timely submission of claims and expedited reimbursements.
Personal care attendant
Consumer Direct
Fairbanks, AK
12.2017 - Current
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to agency.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using my vehicle.
- Instruct and advise clients on issues such as household cleanliness, utilities, hygiene, nutrition.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
Personal care attendant
Rescare
Fairbanks, AK
04.2014 - 12.2017
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
Patient Financial Services Representative
Fairbanks Memorial Hospital
Fairbanks, AK
09.2008 - 09.2013
- Streamlined communication with insurance companies, ensuring timely submission of claims and expedited reimbursements.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Fostered positive relationships with patients, empathetically addressing their financial concerns and reinforcing facility's commitment to quality care.
- Facilitated patient billing inquiries and resolved account discrepancies to enhance customer satisfaction.
Education
Medical Billing Certificate - Medical Office
Chemeketa Community College
Salem, OR05.1994
Skills
- Microsoft office
- Outlook
- Billing and invoicing
- Multitasking and organization
- Customer service
- Multi-line phone proficiency
Timeline
Patient Financial Services Representative
Fairbanks Memorial Hospital
12.2024 - Current
Personal care attendant
Consumer Direct
12.2017 - Current
Personal care attendant
Rescare
04.2014 - 12.2017
Patient Financial Services Representative
Fairbanks Memorial Hospital
09.2008 - 09.2013
Medical Billing Certificate - Medical Office
Chemeketa Community College