Darcy Diaz
Fairbanks
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Patient Financial Services Representative
Fairbanks Memorial Hospital
12.2024 - Current
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Collaborated with case managers to assess patients'' financial needs, developing tailored assistance plans based on individual circumstances.
- Streamlined communication with insurance companies, ensuring timely submission of claims and expedited reimbursements.
Personal care attendant
Consumer Direct
12.2017 - Current
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to agency.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using my vehicle.
- Instruct and advise clients on issues such as household cleanliness, utilities, hygiene, nutrition.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
Personal care attendant
Rescare
04.2014 - 12.2017
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
Patient Financial Services Representative
Fairbanks Memorial Hospital
09.2008 - 09.2013
- Streamlined communication with insurance companies, ensuring timely submission of claims and expedited reimbursements.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Fostered positive relationships with patients, empathetically addressing their financial concerns and reinforcing facility's commitment to quality care.
- Facilitated patient billing inquiries and resolved account discrepancies to enhance customer satisfaction.
Education
Medical Billing Certificate - Medical Office
Chemeketa Community College
Salem, OR05.1994
Skills
- Microsoft office
- Outlook
- Billing and invoicing
- Multitasking and organization
- Customer service
- Multi-line phone proficiency
Timeline
Patient Financial Services Representative
Fairbanks Memorial Hospital
12.2024 - Current
Personal care attendant
Consumer Direct
12.2017 - Current
Personal care attendant
Rescare
04.2014 - 12.2017
Patient Financial Services Representative
Fairbanks Memorial Hospital
09.2008 - 09.2013
Medical Billing Certificate - Medical Office
Chemeketa Community College