Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Darcy Dunham

Gulf Shores,AL

Summary

Adept at balancing customer needs and company goals, I leveraged service excellence and cash handling skills at Dollar General to enhance customer satisfaction and streamline transactions. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a 20% increase in repeat business. My dedication to professionalism and customer service excellence sets me apart.

Overview

4
4
years of professional experience

Work History

Cashier/Customer Service

Dollar General
06.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Server

The Gulf Bowl & Captain's Choice Sports & Bar & Grill
01.2022 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Driver

DoorDash
10.2020 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Kennel Technician

VCA Magnolia by The Gulf
03.2021 - 09.2022
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Improved animal health by administering medications and vaccinations as directed by veterinarians.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.

Education

Associate Of General Studies - General Studies

Freeport High School
Freeport, IL
1990

Skills

  • Service Excellence
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash register systems
  • Product restocking
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • POS systems
  • Refund handling
  • ID verification
  • Attention to detail
  • Daily reporting
  • Point of sale operation
  • Identification checks
  • Clear communication
  • Empathy and patience
  • Training and onboarding
  • Basic math
  • Upselling techniques
  • Sales transactions
  • Dependability and reliability
  • Credit and cash transactions
  • Hospitality and accommodation
  • Problem-solving
  • Honest and dependable
  • Pet handling
  • Animal care
  • Patience and tolerance
  • Cleaning protocols
  • Medication administration
  • Exercising and playing
  • Animal nutrition
  • Infection control
  • Disease prevention
  • Veterinary care
  • Kennel disinfection
  • Animal handling
  • Teamwork and collaboration
  • Feeding and watering
  • Dependable and responsible
  • Customer service
  • Housekeeping duties
  • Decision-making
  • Customer communication
  • Work prioritization
  • Animal grooming
  • Food intake monitoring
  • Weight charting
  • Medication documentation
  • Teamwork
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Active listening
  • Effective communication
  • Self motivation

Additional Information

I have worked in customer service and with animals most of my life. I take pride in my work, I'm a team player, I'm reliable and last but not least- I LOVE animals!

Timeline

Cashier/Customer Service

Dollar General
06.2024 - 09.2024

Server

The Gulf Bowl & Captain's Choice Sports & Bar & Grill
01.2022 - 12.2023

Kennel Technician

VCA Magnolia by The Gulf
03.2021 - 09.2022

Driver

DoorDash
10.2020 - 01.2023

Associate Of General Studies - General Studies

Freeport High School

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Darcy Dunham