Darcy Hagan
Shamong,NJ
Summary
Dynamic professional with extensive experience in guest service and reservation coordination at P.F. Chang's Bistro. Proven ability to enhance service quality through effective training and communication. Skilled in streamlining processes to reduce wait times, while fostering a welcoming atmosphere. Committed to delivering exceptional experiences and maintaining high standards of service.
Overview
2026
2026
years of professional experience
Work History
Head Hostess
P.F. Chang's Bistro
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Head of Household
My Family
01.2003 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of Number members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
- Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Planned youth activities to foster intellectual and emotional development.
- Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
- Assisted in the planning and execution of social gatherings, contributing to memorable occasions for both hosts and guests.
Administrative Assistant
Pillar Property Management
02.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Regina’s Travel
01.2023 - 12.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
Bug Bombers
03.2022 - 10.2022
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Co-Owner
South Jersey Basketball Academy
03.2011 - 03.2020
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Sales Associate
Fishworks Clothing
01.2001 - 12.2003
Assistant to the Manager
Office of Smart Geowth
04.2002 - 01.2003
- Assisted the manager in achieving company objectives by coordinating cross-functional projects and tasks.
- Boosted employee morale with well-planned team-building activities, fostering a positive work environment.
- Implemented time-saving techniques that allowed management to focus on more critical tasks.
- Enhanced team productivity by streamlining communication channels and implementing efficient work processes.
- Coordinated training programs for new hires to promote seamless onboarding and quick integration into the team.
- Assisted in financial reporting by preparing monthly reports detailing revenues, expenses, budgets, and forecasts.
Assistant to the Manager
Department of Constuant Relations for the Governor
04.2001 - 01.2002
- Facilitated internal communications by organizing regular team meetings, preparing meeting agendas, and drafting concise meeting minutes.
- Ensured smooth workflow between departments by acting as a liaison between management and staff.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining costefficiency.
Certified Nursing Assistant
Virtua Memorial Hospital
01.2000 - 12.2001
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
No Degree - Nursing
Rowan College At Burlington County
Pemberton, NJNo Degree - Nursing
Mercer County Community College
Trenton, NJNo Degree - Health And Wellness Coach
Trinity School of Natural Health
New York, NYNo Degree - Health Information Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma - Philosophy
Rutgers University
New Brunswick, NJ05.2001
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
Volunteering
Volunteering at several church organizations , chairperson for several school events, on the board for the Pinelands Preservation Alliance,
Volunteering
- Several Church organizations
- Food pantries and Fill a Backpack events
- Chairperson for many school events
- Member of the Pinelands Preservation Alliance.
Timeline
Administrative Assistant
Pillar Property Management
02.2023 - 12.2023
Administrative Assistant
Regina’s Travel
01.2023 - 12.2023
Administrative Assistant
Bug Bombers
03.2022 - 10.2022
Co-Owner
South Jersey Basketball Academy
03.2011 - 03.2020
Head of Household
My Family
01.2003 - Current
Assistant to the Manager
Office of Smart Geowth
04.2002 - 01.2003
Assistant to the Manager
Department of Constuant Relations for the Governor
04.2001 - 01.2002
Sales Associate
Fishworks Clothing
01.2001 - 12.2003
Certified Nursing Assistant
Virtua Memorial Hospital
01.2000 - 12.2001
Head Hostess
P.F. Chang's Bistro
No Degree - Nursing
Rowan College At Burlington County
No Degree - Nursing
Mercer County Community College
No Degree - Health And Wellness Coach
Trinity School of Natural Health
No Degree - Health Information Management
Southern New Hampshire University
High School Diploma - Philosophy
Rutgers University
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