Darcy Herman
Bolivar,MO
Summary
Experienced animal welfare professional with over 8 years in shelter support, case management, and volunteer training. Skilled in client-facing intake and medication coordination, effectively managing high-volume inquiries and resolving concerns in fast-paced settings. Program manager focused on developing innovative strategies that enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Feline Program Manager
C.A.R.E.
Skokie, IL
02.2023 - 01.2024
- Managed daily care and medical protocols for feline population, including medication administration and hospice care.
- Administered medications, subcutaneous fluids, and nebulizer treatments.
- Scheduled veterinary visits and managed medical supplies efficiently.
- Maintained detailed medical records to ensure accurate case tracking.
- Provided phone and virtual support to foster families with case guidance.
- Coordinated foster adoption and behavior subgroups to streamline processes.
- Developed standard operating procedures for program operations.
Foster Coordinator
Anderson Humane
South Elgin, IL
09.2021 - 12.2022
- Coordinated medical and behavioral care with veterinary staff to improve animal welfare.
- Trained foster families on treatments and home care practices for optimal animal well-being.
- Managed emergency triage and scheduling as the primary contact for fosters, ensuring prompt support.
- Screened foster applications to select suitable placements during consultations and meet-and-greets.
- Conducted consultations via phone, Zoom, and in-person to match animals with appropriate fosters.
Foster Coordinator / Relief Office Manager
Animal Care League
Oak Park, IL
03.2020 - 08.2021
- Revitalized foster program amid COVID to maintain animal care continuity.
- Streamlined intake, returns-to-owner, and reception duties to improve service delivery.
- Performed intake triage, documented cases, and scheduled veterinary care.
- Provided front-desk support to ensure efficient public interactions.
- Supervised volunteer workflows to optimize task completion.
- Ensured accuracy of animal records for compliance and care support.
Adoption Coordinator / Kennel Roles
Chicago Canine Rescue & Animal Care League
Chicago, IL
04.2018 - 03.2020
- Coordinated applicant screening and finalized adoptions, conducting home visits for suitable placements.
- Performed behavior evaluations, administered medications, and improved kennel operations for animal welfare.
- Developed engaging animal bios and promoted long-term residents via web and social media.
Project Coordinator / Executive Assistant
Weber Shandwick and Skender Construction
Chicago, Illinois
01.2013 - 12.2017
- Organized project schedules and timelines for multiple cross-team initiatives.
- Facilitated stakeholder communications to maintain project alignment and clarity.
- Assisted in developing detailed project plans defining tasks and responsibilities.
- Coordinated travel scheduling, client communications, and project documentation for executives to enhance operational efficiency.
Education
Bachelor of Arts - English
Illinois State University
Normal, IL05-2010
Skills
- Animal welfare advocacy
- Program development
- Consultation services
- Animal behavior knowledge
- CRM data entry and documentation
- Data analysis tools
- Scheduling logistics
- Microsoft Office proficiency
- Conflict resolution
- Client relations
Selected Achievements
- Implemented SOPs and program improvements for feline care improving volunteer workflows and medical documentation consistency.
- Named 'Ultimate Addy' at Weber Shandwick for reliability and initiative.
Certifications And Volunteer
- Fear Free Certification, 2021-01-01
- Active foster home with multiple rescues; experience with neonates, hospice care, and medical case management
- Driver’s license
Timeline
Feline Program Manager
C.A.R.E.
02.2023 - 01.2024
Foster Coordinator
Anderson Humane
09.2021 - 12.2022
Foster Coordinator / Relief Office Manager
Animal Care League
03.2020 - 08.2021
Adoption Coordinator / Kennel Roles
Chicago Canine Rescue & Animal Care League
04.2018 - 03.2020
Project Coordinator / Executive Assistant
Weber Shandwick and Skender Construction
01.2013 - 12.2017
Bachelor of Arts - English
Illinois State University