Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darcy Marsh

Eagle Mountain

Summary

Dynamic Office Manager with a proven track record at Herriman Heights Dental Care, excelling in customer service and organizational skills. Enhanced operational efficiency through effective scheduling and conflict resolution, while fostering a collaborative team environment. Adept at managing sensitive information and streamlining office procedures, ensuring compliance and satisfaction.

Overview

21
21
years of professional experience

Work History

Office Manager

Herriman Heights Dental Care
01.2023 - Current
  • Assisted in daily office operations to ensure smooth workflow and efficiency.
  • Coordinated scheduling and calendar management for team members and executives.
  • Maintained organized filing systems for electronic and paper documents.
  • Supported onboarding processes by preparing necessary materials and documentation.
  • Helped manage office supplies inventory, ensuring availability of essential items.
  • Assisted in planning company events and meetings to foster teamwork and communication.
  • Provided customer service support by addressing inquiries and resolving issues promptly.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Insurance Specialist

Canyon Crest Dental
01.2022 - 01.2023
  • Processed insurance claims efficiently, ensuring compliance with company policies and regulatory standards.
  • Evaluated customer inquiries, providing accurate information regarding policy coverage and benefits.
  • Implemented quality control measures, reducing errors in policy documentation and increasing operational efficiency.
  • Maintained up-to-date knowledge of industry regulations, ensuring adherence across all transactional activities.
  • Facilitated communication between clients and insurance providers, streamlining issue resolution and enhancing customer satisfaction.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Reduced claims processing time by effectively submitting required information to the insurance company

Office Manager

Emmett Dental Group
10.2004 - 11.2022
  • Collaborated with team members to implement new administrative procedures for improved productivity.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Assisted in daily office operations to ensure smooth workflow and efficiency.
  • Coordinated scheduling and calendar management for team members and executives.
  • Helped manage office supplies inventory, ensuring availability of essential items.
  • Assisted in planning company events and meetings to foster teamwork and communication.
  • Provided customer service support by addressing inquiries and resolving issues promptly.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

High School Diploma -

Emmett High School
Emmett, ID

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Mail handling
  • Staff management
  • Employee supervision
  • Staff hiring
  • Supply management
  • Employee training
  • Workflow optimization
  • Staff training
  • Meeting planning
  • Team bonding
  • Information protection
  • Contract negotiations
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Schedule management
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Customer service management
  • Phone and email etiquette

Timeline

Office Manager

Herriman Heights Dental Care
01.2023 - Current

Insurance Specialist

Canyon Crest Dental
01.2022 - 01.2023

Office Manager

Emmett Dental Group
10.2004 - 11.2022

High School Diploma -

Emmett High School

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