Darcy Martin

Investigated and evaluated commercial general liability claims, focusing on premises liability and low-severity environmental claims such as mold and moisture intrusion, to assess resolution potential within the client’s self-insured retention (SIR).

Conducted complex investigations and recommended engaging specialists to produce detailed reports, including cause and origin analyses and air quality testing.

Proactively communicated with clients, providing timely updates, and actively seeking their approval and authorization to ensure alignment on all claim developments.

Referred high-exposure incidents to the client’s carrier when claims approached or exceeded the SIR, collaborating closely with the carrier to facilitate efficient claim resolution.

Managed the litigation process by obtaining and analyzing case management, pre-mediation, and pre-trial reports, while closely monitoring expenses and identifying opportunities for early settlements to reduce costs.

• Analyzed professional liability claims, including attorney, accounting, employment practices, and directors and officers (D&O) claims, ensuring accurate policy interpretation and compliance
• Managed Central and South American claims programs, ensuring adherence to international sanctions
• Reconcile European claims while maintaining compliance with jurisdictional regulations
• Collaborate with TPAs to investigate, evaluate, and resolve general liability claims

• Established the claims department and implemented policies to enhance operational efficiency and compliance with state guidelines
• Partnered with data scientists to develop programs ensuring 95% accuracy in platform usage verification
• Managed commercial auto and general liability claims, including product defects, assault, catastrophic injuries, and wrongful death
• Collaborated with TPAs and defense counsel on litigated claims, handling motions, mediation, and discovery production

• Investigated and resolved high-severity auto claims, including bodily injury and wrongful death
• Conducted quality assurance reviews, providing guidance on compliance with state-specific regulations
• Worked closely with legal teams to secure favorable outcomes in litigated cases

• Handled non-standard auto claims involving liability, coverage assessments, and policy interpretation
• Evaluated and negotiated bodily injury and UM/UIM claims for represented and unrepresented clients
• Collaborated with TPAs and external vendors to expedite claims resolution
• Ensured precise documentation and strict adherence to state regulations