Darcy M. Nelson
Greene
Summary
Custodial supervisor ; Professional custodian leader with strong expertise. Managing/overseeing responsibilities of custodial teams. Skilled in maintaining cleanliness, safety, and operational efficiency in diverse environments. Highly adaptable with strong focus on collaboration and achieving results. Known for reliability, problem-solving abilities, attention to detail and effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Custodian
Bates College
07.2024 - Current
- Maintained cleanliness and safety standards across campus facilities.
- Operated various cleaning equipment, ensuring optimal performance and safety compliance.
- Trained and mentored new custodial staff on procedures and best practices.
- Conducted regular inspections to identify maintenance needs and address issues promptly.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Supported event setups and breakdowns, enabling smooth operation of events.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
Sr A/R Specialist/Dental A/R Team Lead
Optum United Health Group (formally Change Healthcare)
03.2023 - 03.2025
- Analyzed customer payment patterns to identify issues and implement solutions for improved cash flow.
- Led initiatives to reconcile discrepancies in accounts, promoting accuracy in financial reporting.
- Implemented process improvements that reduced invoice processing time, increasing department productivity.
- Managed a high volume of invoices while maintaining strict attention to detail and adherence to established deadlines.
Fulfillment Team Lead
BAGS LLC-Amazon distribution
08.2023 - 01.2025
- Broke down pallets, correctly calculated units, printed correct product labels as well as shipping labels. Ensured the product met quality requirements regarding count, weight, and length to avoid penalties. I kept a clean safe work area while guiding a team of four to five people on a conveyor line. I provided instruction/direction, I did the system and machine troubleshooting, communicated by different means as English was not my team’s first language. I also oversaw quality control. I effectively communicated with management, any client as well as my team.
Sr A/R Team Lead Specialist
Change Healthcare (formally McKesson)
06.2015 - 03.2023
- Interim supervisor from July 14, 2022 through February 21,2023
- Analyzed key performance indicators to identify areas for improvement and drive strategic initiatives.
- Supervised a team of A/R specialists, providing guidance and support to achieve departmental goals.
- Developed strong relationships with clients, addressing inquiries promptly to ensure continued satisfaction.
- Facilitated training sessions on systems integration, improving staff competency and productivity.
Custodian
Cavalier Bingo/Loaves & Fishes
02.2015 - 08.2020
- Maintained a tidy and sanitary space for all to enjoy. Performed heavy cleaning duties, including washing tables, cleaning floors, shampooing rugs, washing walls and glass, cleaning restrooms, dusting furniture as well as removing trash and on occasion organizing and moving a large number of eight-foot tables and chairs.
Operations assistant
McKesson Corporation
04.2013 - 05.2015
- Assisted in preparing reports and presentations, contributing to effective decision-making processes.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Refund Specialist A/R 2
McKesson Corporation
04.2013 - 05.2015
- Processed and analyzed refund requests to ensure compliance with company policies.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Reviewed documentation to verify eligibility for refunds, ensuring accuracy and consistency in processing.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
Medicare/Medicaid Accounts receivable Specials
McKesson Corporation
03.2010 - 04.2013
- Meetings twice a week with a Medicaid Liaison, as well as a Medicare liaison to work through the teams questions/issues.
- Managed accounts receivable processes, ensuring timely collection and accurate record-keeping.
- Peer training meetings
Shift Manager
Luiggi’s Pizzeria
02.2002 - 12.2011
- Completed all opening procedures, Made fresh dough daily, as well as meatballs. Ensured quality; over-seeing fast and accurate customer service; resolved customer service issues; employee issues, maintained an orderly and sanitary workplace; monitored safety, enforced proper food handling, completed all closing procedures, cash reconciliation, maintained reports, completed ordering and did occasional staff scheduling for the owner.
Patient Service Representative
McKesson Corporation
02.2009 - 03.2010
- Trained new staff on patient access protocols, fostering a knowledgeable team environment focused on quality service delivery.
- Implemented process improvements for handling patient inquiries, resulting in faster response times and higher satisfaction rates.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
Commercial Accounts Receivable Specialist
McKesson Corporation
02.2007 - 02.2009
- Managed full-cycle accounts receivable processes ensuring timely invoicing and collection efforts.
- Developed reports on aging accounts to identify trends and implement corrective actions.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
Education
High School -
Lewiston High School
Lewiston, ME01.2004
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Dental Careers Institute
South Portland, ME01.2013
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LRTC Culinary Arts
Lewiston, ME01.2004
Skills
- Detailed cleaning
- Effective organization
- Customer service-focused
- Excellent communication skills
- Strong work ethic
- Encouragement of all team members
- Knowledge of health, sanitation, and safety procedures
- Work order interpretation
- Room setup and breakdown
- Timely training completion
- Event support
- Multitasking
- Training domestic and international staff
- Continuous process evaluation
- Entry-level dental assisting expertise
Accomplishments
Safety Committee
Wellbeing Committee
Strengthening Community and Well-being working group
Certification
Dental Assisting
CPR
Timeline
Custodian
Bates College
07.2024 - Current
Fulfillment Team Lead
BAGS LLC-Amazon distribution
08.2023 - 01.2025
Sr A/R Specialist/Dental A/R Team Lead
Optum United Health Group (formally Change Healthcare)
03.2023 - 03.2025
Sr A/R Team Lead Specialist
Change Healthcare (formally McKesson)
06.2015 - 03.2023
Custodian
Cavalier Bingo/Loaves & Fishes
02.2015 - 08.2020
Operations assistant
McKesson Corporation
04.2013 - 05.2015
Refund Specialist A/R 2
McKesson Corporation
04.2013 - 05.2015
Medicare/Medicaid Accounts receivable Specials
McKesson Corporation
03.2010 - 04.2013
Patient Service Representative
McKesson Corporation
02.2009 - 03.2010
Commercial Accounts Receivable Specialist
McKesson Corporation
02.2007 - 02.2009
Shift Manager
Luiggi’s Pizzeria
02.2002 - 12.2011
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Dental Careers Institute
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LRTC Culinary Arts
High School -
Lewiston High School
Leadership Qualities
- Integrity
- Passion
- Innovative
- Communication
- Empathetic
- Courageous
- Accountable
- Self-aware
- Respectful
- Influential
- Encouraging
- Drive
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