Darcy Norman
Spartanburg,SC
Summary
Efficient and highly productive Expanded Functions Dental Assistant with proven ability to complete tasks swiftly and accurately. Specialize in chairside assisting, dental radiography, and impression taking. Excel in communication, empathy, and teamwork, ensuring smooth operations in fast-paced dental environments. Possess strong organizational skills to manage patient flow and support dental procedures effectively.
Overview
27
27
years of professional experience
2005
2005
years of post-secondary education
Work History
Expanded Functions Dental Assistant
Dr. Shawn R. Nally D.D.S
Greer, South Carolina
08.2011 - Current
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained a clean clinical environment.
- Managed patient records and updated treatment plans efficiently.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Operated dental equipment and ensured functionality for daily use.
- Collaborated with team members to enhance workflow and patient care quality.
- Provided direct patient care in a manner that promoted comfort and safety for all patients.
- Managed inventory control system by ordering supplies when needed.
- Ensured that all dental equipment was properly maintained and serviced regularly.
- Maintained Sterilization Area according to OSHA guidelines and sterilized all instruments after use.
- Greeted incoming patients with courtesy while providing them with necessary paperwork.
- Prepared treatment rooms for patient procedures by setting out instruments and materials.
- Verified accuracy of patient information before each appointment by reviewing existing records or collecting new data.
- Explained insurance benefits to patients in order to maximize their coverage.
- Scheduled appointments for both new and returning patients based on availability.
- Demonstrated knowledge of dental terminology in order to communicate effectively with colleagues and other health professionals.
- Answered phones professionally while responding promptly to inquiries from staff members or patients.
- Organized patient charts prior to appointments by gathering necessary documents.
- Updated patient records with new data and treatment information.
- Kept track of treatment information in patient records.
- Prepared bills and completed insurance forms using system software.
Photo Lab Specialist
Sam's Club
Spartanburg, South Carolina
01.2008 - 11.2013
- Operated photo processing equipment to develop and print images.
- Assisted customers with photo orders and inquiries at service counter.
- Maintained cleanliness and organization of photo lab workspace.
- Managed inventory of photographic supplies and materials for lab operations.
- Monitored quality control standards during photo development process.
- Trained new staff on photo lab procedures and equipment usage.
- Implemented efficient workflows to streamline photo order processing.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
- Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
- Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
- Performed routine maintenance on lab equipment including cleaning and troubleshooting minor issues.
- Processed payments from customers for their photo orders at point-of-sale terminals.
- Trained new employees on the proper use of photographic equipment and procedures.
Photo Lab Manager
Walmart
Spartanburg, SC
03.2005 - 01.2008
- Managed daily operations of photo lab services and staff scheduling.
- Ensured quality control of printed photographs and customer satisfaction.
- Trained team members on equipment usage and photo processing techniques.
- Implemented safety protocols for using lab equipment and handling chemicals.
- Resolved customer complaints and provided effective solutions promptly.
- Audited employee time cards weekly to ensure accuracy of hours worked in the photo lab.
- Trained new staff members on how to use the equipment and software used in the lab.
- Trained new hires on proper use of equipment and safety protocols.
- Recruited, interviewed, and hired new staff members when needed.
- Enforced safety protocols within the facility while ensuring that all employees followed safety guidelines.
- Conducted regular meetings with staff members to review performance metrics and discuss areas that need improvement.
- Collaborated with marketing team to create campaigns aimed at increasing sales at the photo lab.
- Maintained records of customer transactions, including payment information, order details, and any special requests made by customers.
- Managed a team of 5-7 employees in the photo lab and provided guidance on job duties.
Photo Lab Technician
Walmart
Anchorage, Alaska
01.2000 - 02.2003
- Developed film and photo prints using advanced processing equipment.
- Maintained quality control standards for printed photographs and images.
- Assisted customers with photo orders and product inquiries effectively.
- Organized and managed photo lab supplies and inventory efficiently.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
- Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
- Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
- Coordinated with photographers and other digital technicians to identify existing process roadblocks and improvement opportunities.
- Exceeded metrics for image, coverage and studio throughput by performing quality assurance and contact resolution.
- Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
- Deployed appropriate digital asset management techniques to track products between photography bays.
- Printed images onto photographic paper using various types of printers such as inkjet and dye-sublimation.
- Adhered to all safety regulations while operating machinery in the lab.
Deli Clerk
Mr. Prime Beef
Anchorage
04.1999 - 01.2001
- Prepared deli meats and cheeses for customer orders.
- Maintained cleanliness and organization of the deli display case.
- Assisted customers with product selection and provided recommendations.
- Operated slicers and other equipment safely and efficiently.
- Monitored inventory levels and restocked items as needed.
- Ensured compliance with food safety standards and regulations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Stocked shelves with fresh items daily.
- Prepared all food orders according to customer specifications.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Organized ingredients and restocked supplies to prepare for busy periods.
Education
GED
Spartanburg, SCSkills
- Patient care
- Dental procedures
- Instrument sterilization
- Record management
- Dental terminology
- Appointment scheduling
- Team collaboration
- Inventory management
- Equipment maintenance
- Customer service
- Problem solving
- Effective communication
- Time management
- Quality assurance
- Workflow optimization
- Patient recordkeeping
- Dental material handling
- Patient care excellence
- Endodontic assistance
- Infection control protocols
- Dental radiography proficiency
- Digital dental records
- Continuing education
- Adaptable to change
Timeline
Expanded Functions Dental Assistant
Dr. Shawn R. Nally D.D.S
08.2011 - Current
Photo Lab Specialist
Sam's Club
01.2008 - 11.2013
Photo Lab Manager
Walmart
03.2005 - 01.2008
Photo Lab Technician
Walmart
01.2000 - 02.2003
Deli Clerk
Mr. Prime Beef
04.1999 - 01.2001
GED