Darcy Quisenberry

Took time to travel and enjoy family.

• Operational oversight of 266 bed HFA licensed community with attached SNF and IL settings.

• Coach staff on how to properly execute superior participant care and function as a team
• Supervise daily activities and performance of 7 departments
• Optimize day-to-day operations to ensure each department functions together as a team.
• Kept facility in compliance with all applicable standards and laws.

• Manage a staff of 40+ caregivers, nurses, dietary, life enrichment and maintenance
• Schedule, complete paperwork and coordinate all aspects of family care conferences
• Oversee community budget and approve all spending
• Interview and hire all employees
• Ensure all AFC licensing rules are followed within the community
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

• Precisely assessed potential residents for assisted living or memory care living
• Publicized community services to maintain positive public relations with community members
• Worked closely with organizations, individual businesses and government agencies to foster a welcoming climate for business
• Organized educational forums, meet-ups and pitch events to promote networking and connectivity between families, service providers and other professionals
• Managed all aspects of marketing/education for the community.

• Managed payroll and attendance and discipline for 80 plus employees
• Arranged and completed all aspects of hiring; interviews, background checks, paperwork and training
• Coordinated staff meetings
• Ensure all licensing rules are met within my department.