Darcy Reed
Social Media Manager/Content Creator
Phoenix,Arizona
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Social Media Manager
Sculpt Media Mgmt
Phoenix, AZ
01.2002 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Certified Pharmacy Technician
Krogers Grocery Store
Phoenix, AZ
01.2004 - 04.2023
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Managed over 50 customer calls per day
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax, and email.
- Counted, measured, and compounded medications following standard procedures.
Assistant
Cardiac Solutions
Sun City West, AZ
02.2000 - 08.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Managed over 50 phone calls per day.
Education
No Degree - Pharmacy
Arizona State University
Phoenix, AZ03.2008
High School Diploma -
Moon Valley High School
Phoenix, AZ08.2004
Skills
Social Media Manager/Content Creator
- Microsoft Office
- Blog Development
- Progress Monitoring
- Lead Generation
- Search Engine Optimization Expertise
- Digital Media Advertising
- Brand Development and Awareness
- Audience Engagement
- Business Development
- Digital Content Development
- Continuous Improvement Process
- Social Media Manager
- Story Production
- Online Presence Monitoring
- Increasing Engagement
- Social Media Management
- Social Ad Campaigns
- Event Management
- Strategic Planning
- Promoting Site Engagement
- Review Monitoring
- Influencer Collaboration
- Content Strategy
- Online Content Development
- Facebook, Instagram, LinkedIn
- Marketing Analytics
- Managing Editorial Calendars
- Content Delivery
- Critical Thinking
- Trend Monitoring
- Twitter, Tiktok, Pinterest
- Developing Targeted Leads
- Digital Communications
- Facebook Development
- Providing Feedback
- Google AdWords
Pharmacy
- Cash Register Operations
- Data Entry
- Payment Processing
- Relationship Building
- Verbal and Written Communication
- Dispensing Medications
- Answering and Routing Calls
- Time Management
- Analytical Thinking
- HIPAA Compliance
- FDA Drug Safety Guidelines
- Mathematical Reasoning
- Team Coordination
- Resolving Complaints
- Creative Thinking
- Employee Training
- Attention to Detail
- Customer Service
- Cleaning and Sanitizing
Accomplishments
Social Media Manager/Content Creator
- Successfully managed various social media platforms including Facebook, Instagram, YouTube, TikTok, LinkedIn, Snapchat, Pinterest, Twitter, and Threads.
- Documented and resolved issues.
- Resolved product issue through consumer testing.
- Engaged with customers on social media platforms like Facebook and Instagram, leading to improved relationships and interactions.
- Designed forward-thinking digital marketing campaigns leading to an increase of [20]% in web traffic over [1] months on facebook.
- Successfully obtained results.
- Enhance customer satisfaction by fostering effective communication.
Pharmacy
- Facilitated the implementation of a new drug inventory system.
- Trained 3 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Processed and filled over 300 prescriptions per day.
- Supervised team of 5 staff members.
Certification
- CPhT - Certified Pharmacy Technician
CPhT
After dedicating 20 years of loyalty to a single company, I am now exploring new career possibilities. With a strong work ethic, unwavering reliability, and a consistently positive attitude, I am ready to embark on the next chapter of my professional journey.
Working out and Eating healthy
For more than 5 years, I have dedicated myself to a consistent workout routine of 3-5 days per week. Additionally, I have competed in the NPC on two occasions. My undying passion for fitness and commitment to a healthy lifestyle have also driven me to assist others in embarking on their own wellness journeys.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Certified Pharmacy Technician
Krogers Grocery Store
01.2004 - 04.2023
Social Media Manager
Sculpt Media Mgmt
01.2002 - Current
Assistant
Cardiac Solutions
02.2000 - 08.2003
No Degree - Pharmacy
Arizona State University
High School Diploma -
Moon Valley High School
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