Darcy Reynolds

• Assisted clients with processing, filing and meeting deadlines of financial assistance and food stamp benefits applications.
• Reviewed applications for different aid programs with clients and determined which qualification criteria for individuals needs.
• Interviewed applicants using motivational interviewing skills and explained scope of different available benefits.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Inputted all gathered information and researched data on applicants into computer system using company software.
• Assessed information gleaned from Client files, interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
• Communicated with people from various cultures and backgrounds on application process.
• Documented all communication with applicants and inputted information into company data base system daily.
• Provided consulting services to individuals on various career-related issues, including housing, food stability, cash and emergency funding to determine needs and goals.
• Maintained confidentiality of all clients.
• Established strong rapport and working relationships with other community agencies, which benefited clients.
• Built customer satisfaction with forward thinking strategies focused on addressing client needs and resolving concerns.
• Training also included courses on ethics, recovery coach, recovery coaching core competencies, clinical theories as stages of change, motivational interviewing and Co-Occurring disorders.

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

• Purchased leads and established rapport with new and existing client base.
• Utilized interpreters for client visits.
• Executed record filing system to improve document organization and management.
• Explained policies advantages and disadvantages.
• Managed over 50 customer calls per day.
• Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals

• Provided primary support to Drop - In center clients experiencing mental illness, homelessness, and offered place where people can go to obtain food and other services.
• Offered advice and assistance to clients as they visited center paying attention to special needs or wants.
• Answered telephone calls promptly to avoid on-hold wait times..
• Minimize psychological, physical, and social barriers that may deter clients.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Promoted safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Fostered open lines of communication with clients' families and support networks, involving them in case management process as appropriate.
• Facilitated individual and group sessions to promote positive behavior change for clients
• Developed comprehensive discharge plans as team to transition clients aging out of Foster Care system into appropriate service providers in community.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Utilized trauma-informed approach to promote healing and empowerment for clients.
• Participated in regular professional development opportunities to stay current on best practices within field of case management.
• Liaised with social worker to expedite financial assistance not covered by insurance.
• Educated clients on available programs, benefits, and services, empowering them to make decisions about their care needs.

• Maintained confidentiality of sensitive information at all times while adhering to relevant privacy regulations.
• Responded effectively to emergencies as part of coordinated team effort, minimizing potential harm to individuals involved.
• Developed rapport with adolescent clients and provided visitation observation with non-custodial parents.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.