Darcy Rigsby
Pontiac,IL
Summary
Dynamic Customer Sales Representative with a proven track record at Edelman Inc. with over $10 million in sales over a 5 year period. Skilled in account management and negotiation that makes the customer satisfied with the product they are receiving while maintaining a great customer/sales relationship . Enhanced customer satisfaction through tailored solutions, achieving significant engagement and retention. Known for patience and resilience, I excel in cross-selling strategies and driving sales growth while fostering strong client relationships.
Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.
Professional in customer sales with proven track record of driving revenue and fostering client relationships. Skilled in communication, negotiation, and problem-solving, with strong focus on teamwork and adaptability to changing business needs. Known for reliability, flexibility, and results-oriented approach that consistently meets and exceeds targets.
Overview
30
30
years of professional experience
Work History
Customer Sales Representative
Edelman Inc.
06.2020 - Current
- Preparing proposals and recommendations that will help customers to understand the solar needs of their home and calculate the ROI and the best solutions for their energy saving needs.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction with permits and applications and the installation of their systems.
- Assisted in processing customer transactions efficiently and accurately and ensuring the rebates and tax credits are property applied for with state and federal agencies.
- Provided product information to enhance customer decision-making including the product information of all the components that will be used in the solar array on their property .
- Supported promotional activities to drive sales and increase customer engagement.
- Collaborated with team members to maintain a positive solar purchasing experience during and after the sale for the customer.
- Assisted call-in customers with questions and inquiries about solar and whether or not a system would be a good fit for their home based on many factors of their property.
- Enhanced the overall customer experience by providing an accurate design for a solar system for their home while calculating the rebates and credits based on the system performance.
- Provided after-sales support as needed including company Yeti's, thank you cards and gift cards to further strengthen relationships with clients and promoting long-term retention rates and hopefully retain the customers with the other aspects of our company.
Customer Service Representative
Varsitee Screenprinting
01.2019 - 06.2020
- Resolved customer inquiries and provided product information to enhance satisfaction.
- Coordinated order processing and fulfillment, ensuring timely delivery of products.
- Managed returns and exchanges, maintaining accuracy in inventory records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Associate
State Farm
03.2015 - 01.2018
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Educated clients on insurance products, ensuring comprehensive understanding of coverage options.
- Assisted in policy renewals and changes, maintaining accuracy in client records and documentation.
- Collaborated with team members to achieve sales targets and improve overall performance metrics.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Special Education With A Minor in Communications
Eastern Illinois University
Charleston05-1992
High School Diploma -
Prairie Cental High School
Fairbury, IL05-1988
Skills
- Patience and resilience
- Product knowledge
- Customer account and needs management
- Negotiation trained
- Goal-oriented mindset
- Account management
- Inbound call management
- Cross-selling strategies
- Sales negotiation
- Product promotions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s hard to beat a person who never gives up.
Babe Ruth
Timeline
Customer Sales Representative
Edelman Inc.
06.2020 - Current
Customer Service Representative
Varsitee Screenprinting
01.2019 - 06.2020
Sales Associate
State Farm
03.2015 - 01.2018
No Degree - Special Education With A Minor in Communications
Eastern Illinois University
High School Diploma -
Prairie Cental High School