Senior living professional with 17 years of management, program development, and successful departmental collaboration.
Team-driven professional, successful at team building and working in other departments building lasting relationships. Multitasking Assisted Living Director, offering compassion and respect while communicating effectively. Creative in developing community relations, and current with Assisted Living Administrator 40 Hour training certificate.
Overview
6
6
years of professional experience
Work History
Director of Assisted Living & Memory Care
Hilltop Reserve Senior Living
Denver, CO
09.2023 - Current
Recruited, trained, supervised, evaluated and mentored staff members.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Supervised the admission process of new residents, including assessments, paperwork and orientation.
Resolved conflicts between staff members or between staff and residents in a professional manner.
Managed budgeting processes for all departments within the facility while maintaining cost effectiveness.
Assisted families in understanding resident rights under state law.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Assisted Living Director
The Bridge at Garden Plaza of Aurora
Aurora, CO
10.2022 - 09.2023
Communicated with patients with compassion while keeping medical information private.
Explained policies, procedures and services to patients.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Recruit, interviews, hires and counsels resident care team.
Supervision over the Resident Care Director.
Serves as an effective role model, demonstrating Century Park core values, with approachable management style.
QMAP Qualified, can provide hands on medication disbursement per state regulations and when needed by community.
Working knowledge of state regulations, policies and procedures.
Performs QMPI audits and creates and manages Plan of Correction for deficiencies.
Determines staffing levels and hires staff as needed.
Does pre-assessments of potential new residents, and consults with Executive Director and Resident Care Director.
Participates in ongoing service plans for residents.
Handles monthly All-Staff training, and oversite.
Takes care of reporting labor hours in labor tool, and managing department nursing budget in Spend Down.
Executive Director of Social Services & L.E.
Orchard Park Health Care
Centennial, CO
04.2022 - 10.2023
Implemented social services care plan for each resident and updated plan annually in consultation with resident and family.
Facilitated monthly care meetings with resident and family to verify adherence to care plan and sufficiency of actual everyday care.
Assisted residents in adjustment to new environments and provided counseling for resident and family to assure psychosocial health and contentment.
Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and resources.
Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
Director of Life Enrichment
Balfour Senior Living
Denver, CO
07.2020 - 04.2022
Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
Established vendor relationships to access timely services in support of events.
Improved recreational programming based on feedback from customers and employees.
Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
Oversees the daily executive of Independent Living, Assisted Living, Memory Care and the Fitness Center's programming.
Oversees a Life Enrichment Team of eight. Provides stand- in support for Coordinators when applicable.
Responsible for staff scheduling, invoice approvals, spend downs for department and financials.
Responsible for cross-department collaborations.
Developed the Assisted Living Life Enrichment Council and advocate for resident interests and suggestions.
Complete Move-In and six-month assessments in accordance to state law and Balfour Standards by indicated deadlines.
Demonstrates sound judgment and inclusive leadership, role modeling integrity, and strong character to support morale.
Director of Life Enrichment
Legacy Village of Castle Pines
Castle Pines, Colorado
11.2018 - 07.2020
Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
Collaborated closely with residents, using effective communication to better understand favorite activities.
Successfully stayed within corporate budget for community.
Supervised a team of four Life Enrichment Assistants.
Helped staff members coordinate special events, scheduling activities and planning support services such as catering.
Developed three different calendars monthly for each neighborhood.
Worked closely with the Marketing Department in planning events for open houses, and community outreach.
Education
Associate of Arts - History
Brigham Young University - Idaho
Rexburg, ID
08.2012
High School Diploma -
Lavergne High School
La Vergne, TN
05.1989
Skills
Recruiting and Hiring
Training and onboarding
Training and Development
Organization and Time Management
Patient Care Assessment
Self-Motivated
Community Outreach
Team Building
Microsoft Office
Supervision & Leadership
Facility Oversight
Proficient in When to Work
Proficient in PCC
Timeline
Director of Assisted Living & Memory Care
Hilltop Reserve Senior Living
09.2023 - Current
Assisted Living Director
The Bridge at Garden Plaza of Aurora
10.2022 - 09.2023
Executive Director of Social Services & L.E.
Orchard Park Health Care
04.2022 - 10.2023
Director of Life Enrichment
Balfour Senior Living
07.2020 - 04.2022
Director of Life Enrichment
Legacy Village of Castle Pines
11.2018 - 07.2020
Associate of Arts - History
Brigham Young University - Idaho
High School Diploma -
Lavergne High School
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