Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Darcy Sewell

FORT MYERS,Florida

Summary

Dynamic Senior Client Success Manager with expertise in client relationship management and strategic planning. Proven track record in enhancing customer satisfaction through tailored training and effective communication. Skilled in Salesforce and mentorship development, driving continuous improvement initiatives and fostering long-term partnerships to achieve business objectives. Portfolio of 110 clients across 6 global enterprises with a territory size of $5M.

Overview

20
20
years of professional experience

Work History

Senior Client Success Manager

Gartner
07.2012 - 05.2025
  • Developed and delivered tailored training sessions to improve client understanding of software features and functionalities.
  • Evaluated client feedback to drive continuous improvement initiatives within the company''s products and services offerings.
  • Served as an escalation point for critical client situations, ensuring prompt resolution and maintaining high levels of satisfaction.
  • Identified upsell opportunities by conducting thorough account reviews and presenting relevant solutions.
  • Enhanced client satisfaction by implementing customized success strategies and maintaining strong relationships.
  • Developed comprehensive account plans outlining growth opportunities, risks, and mitigating actions for each assigned account.
  • Conducted regular business reviews with clients, sharing performance metrics and discussing future goals and objectives.
  • Championed customer-centric culture internally, advocating for clients'' needs during strategy meetings with senior leadership.
  • Improved efficiency of quarterly business review process by standardizing templates, agendas, and reporting formats across all accounts.
  • Leveraged data analytics tools to monitor client health scores regularly, enabling early detection of potential issues or dissatisfaction trends.
  • Established lasting partnerships with key stakeholders within each client organization to foster long-term success.
  • Mentored junior team members, helping them develop necessary skills for successful career progression in Client Success Management.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

Assistant Store Manager

Verizon Wireless
05.2005 - 07.2012
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Education

Bachelor of Science - Consumer Studies

University of New Hampshire
Durham, NH
08-1994

Minor - Communications

University of New Hampshire
Durham, NH
01-1994

Skills

  • Client relationship management
  • Client training
  • Proficient in CRM software
  • Financial acumen
  • Mentorship development
  • Effective strategic communications
  • Strategic planning
  • Customer retention
  • Customer account management
  • Account management
  • Proficient in Salesforce, Microsoft Teams

Accomplishments

    Winner Circle Australia 2014

Timeline

Senior Client Success Manager

Gartner
07.2012 - 05.2025

Assistant Store Manager

Verizon Wireless
05.2005 - 07.2012

Bachelor of Science - Consumer Studies

University of New Hampshire

Minor - Communications

University of New Hampshire

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