Darcy Sykes
Receptionist
San Jose,CA
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Self motivated, detail oriented Customer service, with 4 years of Sales associate, administrative experience. One year experience working for a start up company within the warehouse dept. Reliable and dedicated with the ability to learn new skills quickly and adapt to new ideas seamlessly. Proven ability to analyze and organize any situation given and to exceed expectation against demanding objectives.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Receptionist
Swiss Post Solutions
Cupertino, CA
10.2019 - Current
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Answering screening and forwarding incoming phone calls.
- Receiving and sorting daily mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Shift Lead
Walgreens
Campbell, CA
05.2019 - 10.2019
- Check cash drawers and prepare bank deposits
- Ensure health and safety standards are followed
- Address customer and employee complaints
- Resolve conflicts between workers
- Foster and maintain a positive work environment
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Regulated pricing, inventory count and supply during shift hours.
Guest Service Associate
Lawson’s Bakery
Morgan Hill, CA
02.2019 - 05.2019
- Greeted visitors and customers upon arrival
- Phone skills
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Maintained safe food handling standards at all times.
- Discussed cake design options, available flavors and specific event needs.
- Prioritized helping customers over completing other routine tasks in store.
Food Runner- Yolked
Morgan Hill, CA
08.2018 - 11.2018
- Confirmed speed of service for all food orders while minimizing errors and complaints.
- Confirmed proper placement of products and side items while implementing special instructions.
- Refilled condiments on each table when running low.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Answered questions from restaurant patrons regarding menu items.
Dispatcher
San Jose, CA
02.2018 - 06.2018
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
Guest Service Associate
Golden Glow
Campbell, CA
06.2017 - 02.2018
- Educated clients on health and safety of tanning facilities and procedures.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Maintained clean and stocked front counter area.
- Sold tanning Packages to clients to increase salon profits by 10 %.
Receptionist
Santa Clara, CA
06.2017 - 02.2018
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to independently handle over 6 calls each day.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Corresponded with clients through email, telephone or postal mail.
Quality Assurance Technician
Sensity Systems
Sunnyvale, CA
04.2015 - 01.2016
- Analyzed test data to determine performance and reliability of materials
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Adjusted, repaired and replaced defective parts and materials.
- Performed thorough inspections of incoming materials and outgoing products.
- Kept inspection journals and daily summary logs as required.
- Run a weekly / monthly report and provide to management
- Data Entry
- Managing Office Supply
- Microsoft office, Word and Excel
- Net Suite
Kitting
Sensity Systems
Sunnyvale, CA
10.2014 - 04.2015
- Run a weekly / monthly report and provide to management
- Data Entry
- Managing Office Supply
- Microsoft office, Word and Excel
- Net Suite
Education
High School Diploma -
Westmont High School
08.2008 - 06.2010
Skills
Organization skills
Office administration
Multi-line Telephone Systems
Performance improvement
Time management
Telephone skills
Administrative support
Mail handling
Documentation and reporting
Timeline
Receptionist
Swiss Post Solutions
10.2019 - Current
Shift Lead
Walgreens
05.2019 - 10.2019
Guest Service Associate
Lawson’s Bakery
02.2019 - 05.2019
Food Runner- Yolked
08.2018 - 11.2018
Dispatcher
02.2018 - 06.2018
Guest Service Associate
Golden Glow
06.2017 - 02.2018
Receptionist
06.2017 - 02.2018
Quality Assurance Technician
Sensity Systems
04.2015 - 01.2016
Kitting
Sensity Systems
10.2014 - 04.2015
High School Diploma -
Westmont High School
08.2008 - 06.2010