Darcy Wiser
Wyoming,MI
Summary
Dedicated and personable server with over 5 years of experience in high-volume restaurants and bars. Proven track record of delivering exceptional customer service, taking accurate orders, and ensuring guest satisfaction. Skilled in multitasking, handling transactions, and working efficiently in a fast-paced environment. Strong knowledge of food and beverage offerings, with the ability to make recommendations and upsell items. A team player with a positive attitude and a willingness to go the extra mile to exceed guest expectations. Seeking to utilize my skills and experience in a serving role at a reputable establishment.
Overview
14
14
years of professional experience
Work History
Server
Frankie V's Kitchen
Wyoming, MI
06.2024 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
Assistant Manager
Davids House Ministries
Wyoming, MI
10.2010 - 12.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Associate of Arts - General Studies
GRCC
Grand Rapids, MI09-1998
Skills
- Safe Food Handling
- Table Bussing
- Food Delivery
- Food Running
- Beverage Preparation
- Guest Engagement
- CPR Trained and Certified
- Effective customer upselling
- Exceptional customer service
- Professional Appearance
- Liquor, wine, and food service
- Sales expertise
Timeline
Server
Frankie V's Kitchen
06.2024 - 09.2024
Assistant Manager
Davids House Ministries
10.2010 - 12.2023
Associate of Arts - General Studies
GRCC
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