DarcyAnn Emmalani Kela

• Coordinated community events to promote child and family services programs.
• Connected families with vital resources and support.
• Housing utilities, and transportation.
• Connected families to community service agencies.

• Conducted assessments to identify client needs and develop tailored support plans.
• Provided crisis intervention services to individuals experiencing domestic violence situations.
• Facilitated support groups, fostering a safe environment for sharing experiences and healing.
• Support at temporary restraining order court hearings.
• Held a weekly domestic violence class.

● Collaborated with Families/Caregivers for positive strategies.
● Engaged in close collaboration with families/caregivers to create holistic positive strategies for well-being.
● Co-created tailored solutions that capitalized on each family's strengths, promoting optimism and growth.
● Empowered participants to cultivate strong relationships.
● Implemented a holistic approach to empower families in building enduring and resilient relationships.
● Guided families in enhancing communication, active listening, and conflict resolution skills for sustained
cohesion within the family dynamic.
● Facilitated community support and outreach through community engagement to broaden families' access to
support systems for mental health and emotional challenges.
● Linked families with local support groups, organizations, and services, creating a comprehensive network
of assistance.

● Mentored at-risk youth, aiding in their transition to productive members of society.
● Guided and provided support to a diverse group of at-risk youth through mentoring relationships.
● Employed a strengths-based approach to inspire confidence, foster personal growth, and empower positive
life choices; acted as a reliable role model
● Collaborated with a multidisciplinary team to develop tailored intervention plans.
● Facilitated life skill developments: college applications, job arrangements, & military commitments.
● Designed and executed comprehensive life skill workshops that covered essential topics such as
communication, financial literacy, and time management.
● Assisted youth in navigating the college application process, offering guidance on essay writing,
application submission, and financial aid.

• Coordinated office operations to enhance workflow efficiency and support storage management activities.
• Managed scheduling for client appointments, ensuring optimal utilization of storage units.
• Processed incoming inquiries, providing accurate information on storage options and pricing.
• Streamlined documentation processes, improving record-keeping accuracy for customer transactions.

• Supervised daily operations and ensured exceptional customer service during tours.
• Coordinated logistics for transportation and scheduling of tour activities.
• Mentored and trained new staff on safety protocols and operational procedures.
• Developed and implemented training programs to enhance team performance.

• Managed office operations, ensuring efficient workflow and adherence to company policies.
• Coordinated scheduling, meetings, and communications for real estate agents and clients.
• Developed and implemented office procedures to enhance productivity and streamline processes.
• Oversaw administrative support staff, providing guidance and mentoring to improve team performance.

• Led customer service team to enhance satisfaction and resolve issues efficiently.
• Developed training programs for staff to improve service delivery and product knowledge.
• Implemented new CRM system, streamlining case management and communication processes.
• Analyzed customer feedback to identify trends and recommend improvements in service offerings.