Darcy Moran
The Bronx,NY
Summary
Knowledgeable [windshields] Installer offering [10] years of field experience focused on customer satisfaction. Strong mechanical and technical skills with an eye for detail. Versed in diagnosing and repairing issues with current systems as well as installing new systems. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
31
31
years of professional experience
Work History
Glass Installer
Safelite Auto Glass
02.2023 - Current
- Completed projects on time and within budget, demonstrating an ability to prioritize tasks and manage time effectively.
- Troubleshot issues with glass products or installations, implementing solutions quickly to minimize disruptions for clients.
- Developed strong client relationships through excellent communication, professionalism, and attention to detail in each glass installation project.
- Continuously improved skills through ongoing training, staying up-to-date on industry trends and best practices for glass installation techniques.
- Increased productivity by effectively utilizing tools and equipment specific to the glass installation trade.
- Maintained a clean and organized work environment, ensuring the proper disposal of any broken or damaged materials.
- Documented all service records and customer information to foster accuracy.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
Deli Clerk
Gristede's
08.2022 - 01.2023
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Greeted customers at counter to fulfill requests and answer questions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Offered product samples to customers, generating additional sales through taste-testing.
Technician
Threads Run Through It
05.2021 - 07.2021
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
- Cleaned and lubricated parts to keep [quilting] equipment operating at peak performance
Manager
Safelite Auto Glass
02.2013 - 11.2018
- Analyzed and interpreted store trends with company software to facilitate planning
- Oversaw, trained and encouraged [8] [techs], promoting culture of efficiency and performance
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels [110]%
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Generated repeat business by delivering exceptional customer service and positive engagement
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Increased profits through effective [OJT] training and troubleshooting profit loss areas
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Rotated merchandise and displays to feature new products and promotions
- Developed new store location from ground up by hiring and training efficient team
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Managed inventory control, cash control and store opening and closing procedures
Staff Sergeant
Army National Guard VA
02.1994 - 06.2016
- Prepared and delivered investigative reports and briefings
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Integrated intelligence activities into other military operations, plans and programs
- Conducted and oversaw interrogations, briefings and debriefings
- Developed team communications and information for meetings
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
Staff Sergeant
Army National Guard
03.2010 - 03.2012
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Pulled security for PRT missions for other branches
- Protect, defend and uphold the rule of law
- Anti-terror and crime prevention functions and ROE
Technician
Safelite Auto Glass
02.2006 - 06.2010
- Installed new [windshield] and [windshield repair] equipment and explained operation and routine maintenance protocols to customers
- Demonstrated increased knowledge of company products and equipment
- Explained diagnostic findings to customers and outlined repair or service options
- Adhered to safety protocols and policies to reduce workplace hazards
Education
High School Diploma -
Booker T Washington High School
Norfolk, VA06.1991
Skills
- Mechanical Knowledge
- Cost Control
- Safety and compliance
- Staff education and training
- Time management
- Team Training
- Equipment calibration
- Assembly and production
- Troubleshooting
- Repair services
- Written/Verbal Communication
- Safety Equipment
- Blueprints and schematics
- Performance improvement
Timeline
Glass Installer
Safelite Auto Glass
02.2023 - Current
Deli Clerk
Gristede's
08.2022 - 01.2023
Technician
Threads Run Through It
05.2021 - 07.2021
Manager
Safelite Auto Glass
02.2013 - 11.2018
Staff Sergeant
Army National Guard
03.2010 - 03.2012
Technician
Safelite Auto Glass
02.2006 - 06.2010
Staff Sergeant
Army National Guard VA
02.1994 - 06.2016
High School Diploma -
Booker T Washington High School
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