Da'Ree Savoy
Rancho Cordova,CA
Summary
Dynamic Engagement Associate at Citynet with a proven track record in enhancing client satisfaction through exceptional customer service and relationship building. Demonstrated leadership in managing client needs and improving shelter operations, while effectively utilizing time management and decision-making skills to foster a safe and supportive environment.
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts [Number] pounds. Highly experienced in performing quality inspections and machinery operations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Engagement Associate
Citynet
08.2023 - Current
- Managed the intake process for new clients, ensuring accurate information collection and proper assignment to available resources.
- Ensured safety of shelter residents by monitoring activities and addressing conflicts as needed.
- Contributed to the continuous improvement of shelter operations by participating in staff meetings and offering feedback on policies and procedures.
- Maintained an organized inventory system for donated items, streamlining distribution processes for clients'' needs.
- Developed strong relationships with clients, fostering trust and rapport that contributed to their overall wellbeing.
- Reduced instances of drug use within the facility by enforcing strict adherence to the shelter''s substance abuse policy.
- Enhanced shelter conditions by conducting regular facility maintenance and cleanliness tasks.
- Conducted assessments of clients'' needs, connecting them to appropriate resources such as mental health services or job training programs.
- Promoted a sense of community among residents through facilitating group activities such as meals or recreational events.
- Managed confidential client records in accordance with privacy regulations, maintaining accurate data on each individual served at the shelter.
- Responded promptly to emergencies within the facility, coordinating appropriate interventions as necessary for crisis resolution.
- Increased client satisfaction with shelter services by providing compassionate support and guidance to each individual.
- Assisted in the development of individualized case plans for each client, setting goals and outlining action steps toward selfsufficiency.
- Demonstrated cultural competency while working with a diverse client population, creating an inclusive and respectful environment for all residents.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Reset procedure rooms between appointments and disinfected equipment.
Leasing Agent
Lapham Company
04.2020 - 02.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted property tours to highlight features of properties.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Front Office Supervisor/ World of Hyatt Specialist
Hyatt Regency
04.2020 - 03.2022
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Dispersed petty cash to employees and collected and managed receipts.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Coached employees through day-to-day work and complex problems.
- Organized documents for company communication, travel vouchers, and payment services.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Front Desk Agent
Hyatt House
08.2018 - 01.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Facilitated welcoming environment, greeting guests upon arrival.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Implemented new booking system feature that reduced check-in time for guests.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
Education
High School Diploma -
Lincoln High School
San Leandro, CA06-2008
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Client engagement
- Oral communication
Timeline
Engagement Associate
Citynet
08.2023 - Current
Leasing Agent
Lapham Company
04.2020 - 02.2023
Front Office Supervisor/ World of Hyatt Specialist
Hyatt Regency
04.2020 - 03.2022
Front Desk Agent
Hyatt House
08.2018 - 01.2020
High School Diploma -
Lincoln High School
Similar Profiles
Murad ƏhmədzadəMurad Əhmədzadə
FİX QUALİTY CONTROL at CityNetFİX QUALİTY CONTROL at CityNet
Darkisha AndrewsDarkisha Andrews
Shelter Associate at CitynetShelter Associate at Citynet
Matthew PickensMatthew Pickens
Welder/mechanic at CitynetWelder/mechanic at Citynet