Dareen A. Motasem
Columbus
Summary
Dynamic professional with extensive experience in delivering exceptional customer service and comprehensive administrative support. Strong emphasis on collaboration and adaptability to evolving needs fosters effective team dynamics and seamless operations. Proficient in managing multi-line phone systems, scheduling, and creating a welcoming environment for clients. Committed to enhancing and elevating client satisfaction through reliability, organization, and a proactive approach.
Overview
11
11
years of professional experience
Work History
Part time associate banker
JP Morgan Chase Bank
10.2021 - 04.2023
- The ability to assist customers as much as possible with transactions, issues, new accounts and/or cards, and more
- Transaction assistance
- The ability to problem solve
- Great communication and collaboration with the team
- The ability to navigate through stressful situations
- Openness to learning more and advancing skills throughout time
- Great communication with clients and coworkers
- Bilingual ability
Part time assistant teacher
Modern City School
09.2014 - 03.2015
- Enhanced student engagement through teaching shapes, colors, and basic counting.
- Fostered social skills and manners through interactive group games and activities.
- Supported physical and mental growth by monitoring individual student development.
- Communicated regularly with parents regarding child progress and classroom performance.
- Developed educational activities to teach children about nature and the environment.
- Administered monthly assessments to evaluate student learning and understanding.
Customer relations/office manager and accounting assistant
Geotechnical & Environmental Solutions (GES)
01.2012 - 09.2014
- Enhanced client communication by addressing concerns and routing to appropriate staff.
- Facilitated project inquiries by managing client communications and forwarding requests efficiently.
- Onboarded new customers by retrieving data and maintaining accurate product records.
- Tracked inquiries, tenders, and office supplies through organized bookkeeping practices.
- Assisted accounting with billing inquiries and customer follow-ups for accuracy.
- Managed procurement of office supplies while optimizing inventory levels.
Education
Bachelor of Education - Elementary Education
Arab Open University (AOU)
Jordan06.2015
Associate of Arts - Pre Requesets For Graphic Design
Baton Rouge Community College
Baton Rouge, LA, USA01.2005
Associate of Arts - Arts – Graphic Design
Virginia Commonwealth University (VCU)
Qatar01.2002
Associate of Arts - Arts – Graphic Design
Columbus Community College (CCU)
Columbus, Ohio, USA01.2000
Skills
- Effective communication
- Adaptable thinking
- Proficient task management
- Customer-focused approach
- Customer education
- Branch operations
- Cash management
- Consumer banking
- Customer Service-oriented
- Check cashing and withdrawals
- Customer relationship management
- Financial planning
- Data entry
- Office administration
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Part time associate banker
JP Morgan Chase Bank
10.2021 - 04.2023
Part time assistant teacher
Modern City School
09.2014 - 03.2015
Customer relations/office manager and accounting assistant
Geotechnical & Environmental Solutions (GES)
01.2012 - 09.2014
Bachelor of Education - Elementary Education
Arab Open University (AOU)
Associate of Arts - Pre Requesets For Graphic Design
Baton Rouge Community College
Associate of Arts - Arts – Graphic Design
Virginia Commonwealth University (VCU)
Associate of Arts - Arts – Graphic Design
Columbus Community College (CCU)