Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Dareila Reyes

Grove City,OH

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Dairy Queen Grill & Chill. Skilled in POS system operation and adept at fostering strong verbal and written communication among teams. Demonstrated ability to resolve conflicts and improve operational efficiency, significantly boosting sales and employee engagement. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

8
8
years of professional experience

Work History

Shift Leader

Dairy Queen Grill & Chill
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in professional manner, preserving strong working relationships in process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Organized files and paper work.
  • Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
  • Answered client queries and complaints to provide strong customer service.
  • Improved employee engagement by implementing regular feedback and recognition programs.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Managed high call volumes while maintaining calm demeanor and professional attitude under pressure.
  • Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
  • Balanced competing priorities effectively while consistently meeting deadlines in fast-paced work environment.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Worker

Brothers Taqueria
11.2021 - 06.2022
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Reported defective products or machinery to supervisor.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Monitored and verified merchandise for proper prices and labels.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Intern

Success Kidz West
06.2016 - 08.2016
  • Supported staff members in their daily tasks, reducing workload burden by 1 hour and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Education

High School Diploma -

Grove City High School
Grove City, OH
06.2024

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • Decision-making capabilities
  • Strong verbal and written communication
  • Training Assistance
  • Creative Problem-Solving
  • Goal Setting and Tracking
  • POS System Operation
  • Safety processes and procedures

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted with in less than 2 years

Languages

Spanish
Native or Bilingual

Interests

  • Documenting and sharing travel experiences
  • I participate in low-impact exercises to strengthen core muscles
  • Baking
  • Youth Development Programs
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Team Sports
  • Animal Care
  • Personal Development and Self-Improvement

Timeline

Shift Leader

Dairy Queen Grill & Chill
06.2022 - Current

Worker

Brothers Taqueria
11.2021 - 06.2022

Intern

Success Kidz West
06.2016 - 08.2016

High School Diploma -

Grove City High School

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Dareila Reyes