Worked directly with 7 Account Executives to drive Mako sales.
Developed strong relationships with with local implant teams to partner and grow their business through robotics.
Prepare and present detailed presentations to C-suite audience outlining value-added benefits to their facility.
Manage service contracts for current install base, including renewal of agreements.
Call on competitive surgeons and drive selling activities such as virtual surgical observations and hands-on demos.
Regional Supervisor
Stryker Endoscopy
03.2021 - 09.2023
Directly manage a team of 24 OnSite Specialists in Tennessee/N. Mississippi at 9 accounts.
Oversee initiatives to drive success in revenue and customer retention.
Responsible for monthly revenue of approximately $180k per month.
Oversaw multiple account renewals, largest account renewal will generate $3.5 million over the length of contract.
Oversaw 2 account implementations with a total of 12 new OnSite Specialists.
Develop and continually modify IDPs for each team member to help each OSS work towards their career goals.
Have covered multiple areas including Grand Rapids, MI and the Kansas/Missouri regions while continuing to successfully support my area.
Maintain relationships with key stake holders at each account.
Regularly collaborate with groups such as sales, upper management and account leadership to drive results.
OnSite Team Lead
Stryker
08.2019 - 03.2021
Manage the daily performance and development for a team of 7 OnSite Specialists in a full MIS account.
Main point of contact with key account stakeholders for OnSite services. Work directly with OnSite leadership and local sales representative to ensure satisfaction from the customer.
Collaborate with Regional Supervisor to provide subject matter experts and coverage support across the nation.
Conduct consistent individual meetings with team members to focus on career and current role development.
Collaborate with Sales, CSA, and OnSite leadership to deliver quarterly business reviews to key stakeholders.
Implemented a full MIS team account in 5 weeks through cross collaboration of OnSite operational teams. Provided consistent and clear email communication of implementation progress.
OnSite Specialist
Stryker
10.2017 - 08.2019
Supported a 19 OR account as an OR-SPD liaison by providing proactive solutions for daily needs.
Main point of contact for all operating rooms surrounding any instrumentation needs.
Effectively communicated with SPD personnel to anticipate afternoon and next day tray needs.
Served as interim Team Lead during transition months.
On Ice Official
USA Hockey
08.2013 - Current
Officiate professional hockey as a referee.
Effectively communicated with a diverse group of athletes, coaches and game officials to ensure efficient standard of work.
Education
Bachelor of Science - Interdisciplinary Studies, Health Sciences
Registered Nurse/RN Scrub Gynecological Surgery at Vanderbilt University Medical CenterRegistered Nurse/RN Scrub Gynecological Surgery at Vanderbilt University Medical Center