Darek Lopez
Mcallen,TX
Summary
Reliable and upbeat Garden Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Resourceful Motor Transport Operator with E3 rank in United States Marine Corps. Strong history of overseeing convoy transportation of equipment, supplies and personnel. Excellent planning, problem-solving and organizational skills developed over 4+ years of experience. Experienced in keeping units ready through hands-on training. Maintains equipment in good working order, as well as manage safety and develop tactical plans for transportation operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Garden Associate
Lowes
08.2023 - Current
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Conducted regular evaluations of nursery stock quality to ensure only high-quality products were available for purchase.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Contributed to marketing efforts by providing content for promotional materials regarding special events and sales promotions.
- Improved garden safety by identifying hazards and implementing corrective measures.
- Educated customers on sustainable gardening practices, promoting environmental consciousness.
- Maximized sales through effective merchandising of plants, tools, and accessories.
- Streamlined inventory management for optimal resource allocation, reducing waste.
- Identified and controlled pests and diseases to keep gardens healthy.
- Raised awareness about native plants, encouraging their use in local landscapes.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Motor transport operator
United States Marine Corps
01.2021 - Current
- Supported all marine corps units within Camp Pendleton and neighboring bases as a motor transportation operator
- Acquired special licenses for transporting hazardous and explosive materials
- TCCC certified for Tactical Combat Casualty Care training.
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
- Expedited cargo loading/unloading processes through streamlined organization techniques that maximized available space in transport vehicles.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
- Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
- Managed hazardous materials transportation according to federal regulations, minimizing environmental impact and ensuring public safety.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
- Supported convoy security operations through effective coordination with military police units and adherence to established protocols.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Collaborated with other departments on joint training exercises, showcasing motor transport capabilities while fostering interdepartmental cooperation.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Reported defects, damage, and accidents to proper personnel.
- Promoted a culture of safety within the motor transport section by conducting regular briefings on best practices and risk mitigation strategies.
- Reduced vehicle downtime through diligent maintenance and timely repairs, ensuring consistent operational readiness.
- Conducted thorough pre-trip inspections to identify potential issues before embarking on long-distance transports.
- Inspected vehicles and completed daily maintenance actions.
- Increased overall fleet reliability through proactive identification of potential mechanical issues and prompt scheduling of necessary repairs or replacements.
- Coordinated with logistics teams to ensure accurate inventory tracking and timely delivery of supplies.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed routine maintenance on truck to keep in working order.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected load security and checked for damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Market assistant and assistant cutter and assistant deli associate
HEB N Trenton RD
02.2020 - 01.2021
- Handled customer service, meat cutting, and deli stocking responsibilities.
- Utilized CRM software effectively to maintain accurate client records for seamless communication between departments regarding ongoing projects or transactions.
- Managed inventory levels efficiently, minimizing stockouts while optimizing warehouse space utilization.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to orders or product information.
- Boosted customer satisfaction by providing timely and accurate market data to clients.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Customer service assistant / Parking lot attendant
HEB, shary, Expressway 83
10.2019 - 02.2020
- Assisted customers with bagging groceries and loading them into vehicles
- Managed parking lot and ensured availability of shopping carts.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Lifeguard
Get Air Trampoline park
07.2017 - 06.2018
- Ensured safety of kids at the trampoline park
- Completed tasks assigned by the manager.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Scanned main areas to monitor for any safety risks.
- Conducted patrols to identify and help those in need of immediate care and assistance.
Education
High School education -
Sharyland Pioneer Highschool
07.2020
Skills
- Plant Selection
- Garden maintenance
- Plant watering
- Garden Bed Preparation
- Garden Restoration
- Indoor Plant Care
- Plant identification
- Fertilizer Application
- Seasonal Plant Care
- Display building
- Pest Control
- Garden Tool Use
- Native Plant Knowledge
- Garden Safety
- Garden Customer Support
- Perennial Care
- Garden Marketing
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Operating vehicles
- Defensive Driving
- Heavy Equipment Operation
- Equipment Inspection
- Vehicle operation
- Transportation Regulations
- Equipment accountability
- Equipment Troubleshooting
- Communication Management
- Defense techniques
- Preventive Maintenance
- Threat Management
- Managing training
- Permit acquisition
- Cargo Handling
- Vehicle Recovery
- Supervising personnel
- Route Planning
- GPS Navigation
- Maintaining records
- Environmental awareness
- Fleet Management
- Vehicle Maintenance
- Shipment management
- Environmental assessment
- Personnel Training
- Inspecting vehicles
- Vehicle Inspection
- Hazardous Materials Handling
- Mobility Assistance
- Combat Operations
- Overseeing transportation
- Attention to Detail
- Safe Driving
- Decision-Making
- Trailer Coupling and Uncoupling
- Cargo Security
- Adaptability and Flexibility
- Logistics Planning
- Safety and Emergency Equipment
- Word Processing
- Operating hydraulics
- Emergency Roadside Repairs
- Truck Driving
- Visual Inspection
- Heavy Lifting
- Critical Thinking
- Vehicle Service Documentation
- Mechanical Troubleshooting
- Customer Assistance
- Complex Problem-Solving
- Inventory Tracking
- Conflict resolution techniques
- POS System Operation
- Product Merchandising
- Upselling strategies
Awards
- Business and industry
- Multidisciplinary studies
- STEM (Science, Technology, Engineering, Mechanics)
- 1ST Place District swine
Languages
Spanish
Limited Working
Timeline
Garden Associate
Lowes
08.2023 - Current
Motor transport operator
United States Marine Corps
01.2021 - Current
Market assistant and assistant cutter and assistant deli associate
HEB N Trenton RD
02.2020 - 01.2021
Customer service assistant / Parking lot attendant
HEB, shary, Expressway 83
10.2019 - 02.2020
Lifeguard
Get Air Trampoline park
07.2017 - 06.2018
High School education -
Sharyland Pioneer Highschool