Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darel Mahone

Tempe,AZ

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Ride Share

Self-Employed
Phoenix, AZ
06.2023 - Current
  • Adhered to company policies and procedures related to safety and security standards.
  • Delivered packages to customers in a timely and efficient manner.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Determined most expedient trip by mapping out driving routes ahead of time.

Internal Service Advisor

Bell Road Toyota
Phoenix, AZ
06.2021 - 06.2023
  • Managed multiple tasks simultaneously while adhering to tight deadlines.
  • Provided technical advice to customers on the phone, via email or face-to-face.
  • Conducted follow-up calls to ensure customer satisfaction with completed services.
  • Maintained detailed documentation of all service activities including inspection reports, repair orders, warranty claims, and customer feedback forms.
  • Developed strong relationships with customers through excellent communication skills.
  • Provided administrative support such as filing documents and entering data into computer systems.
  • Resolved escalated customer complaints regarding services rendered in a courteous manner.

Shipping and Receiving Supervisor

Canature WaterGroup
Phoenix, AZ
07.2018 - 09.2020
  • Monitored inventory levels to ensure accurate stock counts and reorder points.
  • Ensured that all incoming and outgoing shipments were properly documented and tracked.
  • Maintained records of all materials received or shipped from the warehouse.
  • Received, processed and restocked returns.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Room Service Server/Host

Wyndham Indianapolis West Hotel
Indianapolis, IN
08.2016 - 08.2017
  • Followed established sanitation procedures when preparing meals or clearing away dishes.
  • Assisted in the preparation of food items for delivery to guest rooms, ensuring accuracy with orders.
  • Managed accurate cash handling procedures when taking payment for orders or processing refunds.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.

General Laborer/Forklift Operator

Hewlett Packard, HP
Indianapolis, IN
07.2014 - 12.2016
  • Unloaded building supplies from delivery trucks using forklifts or cranes.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.

Dietary Aide/Dishwasher Supervisor

St. Vincent's Hospital
Indianapolis, IN
08.2015 - 11.2015
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Observed special diets prescribed by physicians or nutritionists.
  • Prepared and served meals according to dietary guidelines.
  • Delivered meals to residents and patients in their rooms when requested.
  • Stocked supplies in dining areas as needed.
  • Set up trays for patients upon request.
  • Ensured that all food was prepared according to established health standards.

Education

High School Diploma -

Pike High School
Indianapolis, IN
05-2009

Skills

  • Problem-solving aptitude
  • Attention to Detail
  • Task Prioritization
  • Excellent Communication
  • Decision-Making
  • Organizational Skills
  • Time Management
  • Adaptability
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Self Motivation
  • Analytical Thinking
  • Interpersonal Skills
  • Reliability
  • Problem-Solving
  • Relationship Building
  • Professional Demeanor
  • Effective Communication
  • Professionalism
  • Problem-solving abilities
  • Active Listening

Certification

  • Forklift Certified
  • OSHA 10 Certification

Timeline

Ride Share

Self-Employed
06.2023 - Current

Internal Service Advisor

Bell Road Toyota
06.2021 - 06.2023

Shipping and Receiving Supervisor

Canature WaterGroup
07.2018 - 09.2020

Room Service Server/Host

Wyndham Indianapolis West Hotel
08.2016 - 08.2017

Dietary Aide/Dishwasher Supervisor

St. Vincent's Hospital
08.2015 - 11.2015

General Laborer/Forklift Operator

Hewlett Packard, HP
07.2014 - 12.2016

High School Diploma -

Pike High School

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Darel Mahone