Hi, I’m
Darell Bush
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
years of professional experience
Work History
Verizon
Field Service Technician
09.1995 - Current
Job overview
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Assisted in the development of departmental goals aligned with company objectives while maintaining focus on safety protocols.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
Bronx Community College of The City University of New YorkThe Bronx, NY
Associate Of Business Administration from Business Management
Skills
- Quality Assurance
- Work Order Management
- Emergency Response
- Technical Analysis
- Organizational Skills
- Professionalism
Timeline
Field Service Technician
Verizon
09.1995 - Current
Bronx Community College of The City University of New York
Associate Of Business Administration from Business Management